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“My phone was comprised and I was unable to open it up. I took it to my West Burlington, IA store and a young man took it, waited for it to run out of charge, reset it to factory setting, pulled up my contacts, photos and Facebook for me! He was so kind and went way beyond to help me. I'm an eighty year old grandma and he treated me like family, although we don't know one another. What a wonderful employee you have in this young man! I will certainly be telling my friends what wonderful service you give to your customers!”
“Getting a new phone is incredibly anxiety-provoking for me - my trip to the TMobile store yesterday not only entailed getting a new phone, but also switching carriers. Truth be told, I had been putting this trip off for months as encounters with my previous carrier left me feeling uneasy about getting into a new phone.
Ashlyn was welcoming, kind, confident, attentive and genuine. She answered all of my questions, she was confident in giving recommendations and made my experience funny and enjoyable. I didn't feel rushed. I didn't feel uneasy. This is how customer service should be. Why did I wait so long? Thank you Ashlyn!”
“Kevon Is absolutely amazing my husband's phone had an update that would not allow incoming calls kevon stayed on it and called us 3 days later when he finally figured out a diagnosis he did give up that level of customer service is hard to find these daysThe whole store is amazing friendly and always willing to help so greatful for this store and its amazing staff”
“I've had flawless service with them, for over 5 years now.I use my own equipment and I don't rent theirs.I have also noticed the price keeps going up, on a regular basis.”
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“Bryer was amazing today. His service was thorough and conscientious. I came in upset with T-Mobile and left happy with us cellular. Would recommend for clear and considerate customer service with positivity and a smile.”