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February 2024 by Willie R.
Was at the checkout and was about to spend $500 cash on boots and a shirt. I ask for a box to put my boots in. The fella behind the counter said rudely "if I give you a box it's gonna cost you a dollar" I left the merchandise on the counter and walked out. Should have walked out as soon as I entered the store because he was looking at me like I didn't belong there. I honestly feel like he doesn't like black people. The young lady that assisted me was very friendly and helpful. But because of the rude dude's attitude I didn't want to spend my money there.
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February 2024 by Defranco Harris
There's more women's clothing than men's
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February 2024 by Michael Miller
Great products and friendly service
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January 2024 by Chrissie Schuler
Wonderful service!
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January 2024 by ERIC Caligiuri
No help , no work boots
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January 2024 by Jesse Hart
This is by FAR my favorite store EVER!!!
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January 2024 by Laura Lovig
So much western wear
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January 2024 by Thomas
Almost non-existent customer service, got a bit worse when I went up to the register to ask for help finding a boot. They don’t carry Keen Cincinnati boots which happens I get it, the guy said he wears them and had to order off the website himself. My rub is he seemed uninterested in helping and told me to try on other Keen hiking shoes to get an idea of the fit to order online. The shoes aren’t constructed like boots with zero similarity. Not the end of the world, but Boot Barn won’t get my money in the future and I’ll definitely point people who ask about boots in a different direction
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January 2024 by Ernie Mueller
Work boot selection is abysmal unless you are a size 8. If you are above size 12 you might stumble upon a boot, and if you're very lucky it might be something you like.
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January 2024 by Michele Brandon
Great place!!
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December 2023 by Chad Green
Way too expensive for the quality of the products
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November 2023 by Brenden Allen
Great store, Lots of boots!
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October 2023 by Dan Cunningham
This place had friendly service. I think I will be going back another depends on my shoe compfort
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October 2023 by Madilin Ojeda
My husband and I waned to get him some new work boots after looking for about 15 minutes finally someone asked us if we needed help but by then we already found what we needed after 2 days of having them we returned them (never put them on besides in the store) soon as we walked in to return them we stated why we were there we were very uncomfortable with the employees trying ti decide who was going to help us. The employee who helped up hands down should not be able to work with customer. She had unbelievably amount of attitude towards my husband and I. She would talk under her breath the whole time asking us about our address and email just for a simple return. My husband works for the rail road and goes threw boots so fast so having a boot barn close to where we live was must but was quickly disappointed with the lack of customer server we received. Never will we return. Get your act together.
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September 2023 by Caarrl Schuldt
I purchased a pair of boots " $300.00" on August 4th, and wore them just a few times. Then my foot was wet when it rained. Went back to the store to ask about it and the fella " Dave" behind the counter was very rude stating " boots are like tires you have to change the treads every now and again" this was after I reminded him that I jist bout them not even 40 days ago.Very poor product, even worse customer service.
