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August 2023 by Marion D.
Parking is undesirable and do not have the products I would buy from another big box store. Tried canceling my membership by phone and you have to drive to the store to get this done. So will have to travel and try to park in the not user friendly parking to cancell.
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July 2023 by Mike Craig
Tire fixed for free as advertised in purchase. Dropped the car because i had no appointment. Tire was fixed that day. Great service!
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December 2022 by Hong Her
Mikey went out of his way to help me out when he didn’t need to. Absolutely would recommend these guys any day.
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November 2022 by Steve Taylor
Good prices, but they don't seem tho answer their phone. Ever. I've tried 5 times in 2 days. It rings and rings and then sends me back through the loop. Great warranty, but not if you can't get through.
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July 2022 by Michael M.
Horrible, horrible experience with Costco. My advice is if you can see it and put it in your cart great. Do not order anything from them. If anything goes wrong they will not help you! All you can do is call the 800 # wait two hours on hold or wait for them to call you back. to be told they will try to do something but pretty much just want you off the phone and won't do anything. They owe me over $2000.00 for a appliance order I never received, they agreed it was severely mishandled and would cancel the order over 10 days ago still no refund issued. I learned the hard way don't buy trips, services, cars etc because all you will here is we can't help you. Yes we are executive members which turns out to just be another scam because you still get no help.
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July 2022 by Michael O.
I bought 2 GoPro cameras and a MacBook today and the grumpy lady that set up my Apple care told me I couldn't keep the cardboard posters I used to check the cameras out. I'm absolutely appalled, to say the least, by this lack of customer service. When I grew up, if somebody asked you politely for a piece of cardboard, you oblige and give them not only the cardboard, but a marker to write "anything helps" on that cardboard. That's called going above and beyond. I'm completely disappointed in this business and it's rapid decline as of late. I hope denying my cardboard made her attitude better for the next person.
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July 2022 by Jeff Alkema
The way my wife was treated, we will not be back. She had a nail in her tire and......Long story short, the was "recommended" all 4 new tires be replaced. Because......the tire was unrepairable due to the nail. They said it had "scratched" the sidewall. We asked to see the tire, no damage. But Costco would not put the tire back on so she could go somewhere else. They offered to "put it in a bag" for her. When she asked how she could get somewhere else.....they just shrugged their shoulders. They made her feel as though she had to pay $280 for a new tire just to be able to leave. I went in to have a nail repair done 3 day's later......beyond repair. When I got the assistant manager involved.....a miracle happened! Jacob was suddenly willing to repair the tire.
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April 2022 by McFly G.
Ever been to the restaurant Dicks Last Resort restaurant where the employees job is to be rude and uncouth with the customers? Have you ever dreamt of having this wonderful experience while shopping at Costco? If so this location is the spot for you as long as you find the right check out person. The person to best deliver this service is Elisha. You can't miss her she's a big tall girl with long hair. Not only will she go out of her way to be rude and give you the cold shoulder she will simultaneously find a way to smash your bread and bruise your fruit! Personally I don't care to have this experience while at Costco so I typically avoid her but if you're looking for a Dicks Last Resort experience she's got your back!
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April 2022 by Lisa Widmark
Easy location, great place for gas & shopping.
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April 2022 by Andrea W.
Came here to get some gas on my way to Omaha, and as usual, the gas prices were lower than other spots! Lots of pumps, didn't have to wait in the morning.
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February 2022 by Liz Cardon
The other day me and my daughter were in there a the girl working self checkouts at Costco west side in Albuquerque New Mexico was so rude she couldn’t walk up and scan my case of water so between me snd my daughter who just had surgery try to lift it and She turned and told us not to put it on the scanner so I had to hold it in my hands while she told us and also Insulted us and I told the manager I wanted to make an accident report and they never got a hold of me so I kept reaching out to them and they told me they couldn’t do anything to help me they closed my case and never even Apologized to me so I refuse to ever go to Costco again and I am spreading the word to everyone we speak to very rude customer service and in stores as well if you have any questions you can reach out to me at (505)839-2465 thank you Liz
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November 2021 by Cliff K.
I have used Costco gas in many places across the country and at this particular place It was clean and well attended with staff a available to help you in no matter what type of situation you may need. Costco in general has very good covid-19 practices in all their staff were masked as well. The quality of the gas is excellent especially for the price point that they ask for and if you need to use premium gas it's a really good value. I recommend using Costco not only for the quality of their goods and their gas but how they treat their staff and give them a livable wage with healthcare and benefits I always want to support a large retail Box store that does that type of thing
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September 2021 by Dave S.
I've purchased my vehicle tires at Costco or Sam's because they usually have good prices and service. We tour the United States in our 20' Roadtrek on a 3500 Chevrolet Express van chassis and never have a problem with tire rotation at Costco until dealing with the Costco in W.DesMoines, Iowa. I had called them the day before to tell them I was bringing my Roadtrek in for tire rotation on tires I had purchased and installed at another Costco and explained the size and weight of my vehicle and they assured me that they could do the job. I arrived the next day and they told me it would be one hour to complete the rotation. I came back after an hour and they informed me that it couldn't be done. Why didn't they tell me that the day before? I found it odd since all of the Costco's everywhere else had no problem doing the rotation. Someone in charge of the tire department needs to inform customers that they aren't capable of doing the job that all the other locations can do quite easily. I guess I'll be purchasing my vehicle tires at Sam's from now on. *Update: I received a gift card to have the rotation done at another tire store that can do the job. I'm happy with the managers input, but I hope that they will have better communication with their customers before someone makes a special trip to do a job that should have been completed.
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August 2021 by Michael White Sr.
With only doing two cashiers do you want to force customers to do self check out. What type of customer service is that. Self check out as an option, yes . forcing customers to do it not OK
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May 2021 by Susanne Lee
I like Costco but it is time to get rid of the masks. After the announcement yesterday it’s up to each individual to choose.