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February 2024 by Vanessa Anderson
Workers are so rude, the one girl named Stephanie rolls her eyes at every single customer. The one big girl I never got her name she kept snickering at the shoes I was trying to buy. Get better employers please.
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February 2024 by John Sechser
Organization is a bit lacking but customer service is truly outstanding!
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September 2023 by Maxi
It was ok, but I couldn't find my size and honestly couldn't tell who worked there and who was just a customer. Nobody offered assistance or greeted me in any way.
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May 2023 by Maria Vazquez
Absolutely amazing, beautiful shoes and excellent prices
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April 2023 by Ashley Swinford
Even though I didn't find exactly what I was looking for, I did find a cute pair in the clearance section. Check out although was a wait, the lady was very friendly and quick.
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April 2023 by Jon Demo
Overpriced and not enough parking. You can find the equivalent of anything you want at one of Des Moines' other malls while also paying into the tax base.
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April 2023 by Angela Cook
They never have any sizes available. You will have to order to the store or your home.
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April 2023 by Kim Vaughan
I like that you can order from the app, and if you want to return or exchange, you can go to the store.
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February 2023 by Vanessa Jackson
I bought two pairs of shoes here. One was priced 42.99 and the other 49.99 they overcharged 23.00 between the two pairs of shoes. They stated that sometimes their prices don’t get updated . Makes me wonder how many people are over charged and do not notice it. Will never return to this sketchy store. If it was one pair I would understand but both pairs makes me think their dishonest.
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February 2023 by Vanessa Schroeder
I bought two pairs of shoes here. One was priced 42.99 and the other 49.99 they overcharged 23.00 between the two pairs of shoes. They stated that sometimes their prices don’t get updated . Makes me wonder how many people are over charged and do not notice it. Will never return to this sketchy store. If it was one pair I would understand but both pairs makes me think their dishonest.
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December 2022 by Brad Johnson
Good selection. High prices and under staffed.
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December 2022 by Claudia S.
Watch the sidewalk/curb as you visit this location; we saw more than one person trip when coming out of the store to go to the parking lot. I know it's not the store's fault as they are in a shopping center, but something to note. We weren't here very long but it seemed like a standard DSW.
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November 2022 by John Fiedler
Found exactly what I was looking for at a more reduced price than anticipated. The staff were very friendly and helpful.
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August 2022 by Brian B.
Store has gone downhill lately. Staff just doesn't want to help customers out anymore. Waited in a long line, sole cashier didn't call up assistance to help (even though each customer took approximately 15 minutes each for her to help). Another associate came up to the cash registers, saw the line, and just walked back to the floor (she didn't go help a customer or on break, just went back to putting stock out). Person in front of us wanted to do a ship from store, decided to wait because the line was getting so long. When we finally got up there, the lone cashier finally called someone up to help (must have seen how frustrated we were)! Just terrible service!! Then we got home, and the cashier left the darn sensor on the shoes! Avoid this place!
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August 2022 by Tonya B.
Customer service was the poorest I've seen in retail. The assistant manager was totally clueless and the manager seemed nice at the time but didn't possess the skills needed to do his job.