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January 2024 by Jessica B.
poor customer service. vet is not kind and would recommend going anywhere else. Have dealt with the vet in another professional setting, and very aggressive, entitled, feels can treat people like something she has stepped in.
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September 2023 by Ken Brooks
I recently inherited my dog. She came with some issues. The clinic is very responsive and is willing to work with you. Very polite. You can tell everyone there loves animals. They also provide boarding at very reasonable prices. I'm looking into trying that out.
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August 2023 by Nicole Zurschmiede
Friendly, but often have difficulty trimming my dogs nails without sedation. Here they insist that we sedate both our dogs. No other vet has had to in the past. They are 8 and 10.
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June 2023 by Lindsay Greth
Were able to get me in last minute to see my frogs. It's hard to find vets in DSM who see exotics, especially same day. Was able to get antibiotics and start treatment right away. Extremely helpful and friendly.
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June 2023 by Erin Olsen-Telles
We’ve been taking our dog here for 2.5 years and are very happy with the vet and vet techs who work here. We’re always seen promptly and our pup is healthy and happy.
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May 2023 by Rebecca Lucas
We recently had to put our dog of over 15 years down. It was an extremely emotional experience, but I was very impressed by the staff here. They were acting, sympathetic, generous, and helped making a peaceful passing. Thank you to all the staff
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May 2023 by Carrie Coleman
They were good with us, it was a wierd time during covid, where I didn't get to meet the vet until the 3rd visit. They are sales oriented wanting to sell packages for animal care. I wish I would have thought that through more. I have moved and probably wouldn't choose this vet again. Our energies just didn't mesh.
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April 2023 by Morgan Alexis
Dr. Emily & Dr. Ryan are both wonderful veterinarians who show so much compassion and respect towards our companions. The entire staff team is knowledgeable, friendly & caring!
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March 2023 by Carole Larson
I had to take my cat Hunter in for tests on March 9, 2023, to find out why he's been steadily losing weight. I'd never been to this veterinary clinic before. Both Sarah and Dr Ryan were very kind, helpful, sympathetic, caring and informative. The tests showed that Hunter's thyroid was hyper, so he was burning more calories than he was eating. I got medication to administer for two weeks, then have his thyroid checked again. I was very pleased with how gentle Hunter was treated and am looking forward to his checkup.
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February 2023 by Vincent Dominguez
I’d like to thank everyone for the absolute best experience during a very stressful time. Team Dr. Jen Mathis and Ann Boal created an outstanding overall experience from the first phone call to the post op followup. Dr Mathis took the time to review my dog Stevie’s previous records and then met with me for the most thorough consultation I have ever experienced. She went over all the details, the possible outcomes, provided in depth information, videos, pictures-diagrams and answered all my questions. The consult was not rushed and I felt at ease knowing everything up front, pre-procedure, actual timelines, fees & followup. I was equipped with all the information and expectations and she taught me a tremendous amount regarding dental care which is invaluable and an ease to the stress and anxiety. Ann was available when I needed her and was so responsive, she provides an outrageous support that I truly appreciate. I recommend the Family Pet Veterinary Center and Dr. Jen Mathis and her dental team to anyone looking for incredible care. Thank you so much for everything, you are the absolute best hands down!
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February 2023 by Heather Wilkerson
My dog, Archie, has extreme anxiety - especially when it comes to going to the vet. The techs and doctors at Family Pet have been so understanding and wonderful. They never force him to do anything, but use fear free methods involving treats and praise. Archie now loves coming to see his friends at Family Pet!
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January 2023 by Bob Hallgren
Had the most impressive experience with Family Pet Vet as it came time to say good bye to Harley. Thank you Family Pet Vet for the time, space, care and concern around this difficult moment.
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December 2022 by Matthew Valadez
Oscar (orange-white cat) they’ve done really well with taking care of his asthma. I will continue to go there to keep my furr babies healthy.
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August 2022 by Cindy Abbott
My fiancé and I take our two cats and puppy to Family Pet in West DSM. We feel very fortunate to have such a great clinic so close to home. Everyone from the doctors, techs, and receptionists we have interacted with have been friendly and caring. It's also great to be greeted by the clinic cats! We really love how they create a fear free environment. Our cats can be somewhat hesitant of different places but are very comfortable here. We recently also had our puppy spayed and are very happy with how the whole procedure went. We highly recommend Family Pet Veterinary Center!
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July 2022 by Nichole Crawford
My dogs love going to the vet. They hop out the car and run to the door. The staff is friendly and knows us by name. The doctors are very thorough and do a great job.
