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January 2025 by Chad Brown
My eleven year old daughter visited the West Des Moines Jordan Creek Mall location of Forever 21 for the first time earlier today. She was impressed with a lot of the clothes sold here. The store was clean, and the customer service was professional and friendly. We bought a sweater for my daughter and some socks. I'm pretty sure she will want to return soon to Forever 21.
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December 2024 by Coach Cogdill
Fitting rooms closed. Lost out on our non-local purchase dollars.
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October 2024 by Karl-Otto Stetter
Price-performance ratio still satisfactory
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September 2024 by Nikol Gomez
Terrible service, and problems always occur when returning items after a certain time, even after only 1 week.
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June 2024 by Libbles
One of my favorite stores for just about any type of clothing and/or accessories, you never know what you'll find here!
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June 2024 by L
One of my favorite stores for just about any type of clothing and/or accessories, you never know what you'll find here!
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February 2024 by jon koehn
Do not shop here. Worst experience of my retail life. (I have worked in retail and customer service my whole life.) I returned my item a week later. With the tag on, receipt and bag. 2 employees said they could not process my return because the attached tag was not in the place that their tags "always is". They were accusing me of putting it back on myself. And I would have to own a tagger for that, it had the plastic tag in tact. They said their clothes always have the tags located in the seem. I said, well this one wasn't, it must have been a human or machine error. I told them it was like when I bought them and that my daughter tried them on and immediately took them off and put them back in the bag. I didn't yell, I was requesting that they still refund me. I talked to 3 people. The manager was SO rude. She said to me, "are you done yet?"
Forever 21 must be a cheap broke company. To refuse to return an item with the tag, receipt and bag a week later is pathetic. And accusing the customer that they are a liar. I will never shop there agin, and neither should you.
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January 2024 by John Adams
Fitting room closed and they wouldn’t open them so we could try on some outfits. Told the lady it would cost them a sale and she just shrugged.
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November 2023 by Natalie Sola
If you were thinking of going to this Forever 21 location, think again! To start off my visit the store was in an unacceptable state for a place open to the public. Clothes, food/drink, and spills on floor? After picking out my purchases I walked to the register and was met with straight attitude. Alessandra was extremely disrespectful. On her phone and would not look up until I had put my items on the counter, with people waiting! ?. She forgot to take off the security tag which resulted in a hour round trip back to get it taken off. I am exceedingly angry at this encounter. Hopefully this location can figure out a way to get better hires as it is a nice store and has good clothes for cheap! ?
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August 2023 by Amy A.
I would strongly recommend NOT shopping here. They advertise a student discount but even though our child was with us they wouldn't give it to us as we don't have physical ID.
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March 2023 by Miss Sarah
Daughter and I came in from 2.5 hours away because our store closed. We were so excited and lived rhe merch. We spent alot of money on there. But, were treated very rudely like we were an imposition for shopping there. Got no assistance and we tried to interact with the cashier someone mentioned in another post and she hardly spoke and barely told us what we owed and was very unfriendly. Hated giving them my hard earned money. Nor.ally shop them online, bought thought itbwould be nice to see the items. Gave them a 2 because the store looked nice and loved the merch. The negative was the rude service.
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March 2023 by Tyresha Cratty
Great customer service. Horrible policy’s. Heads up ladies and gents don’t take off your tags if you are wanting to return your items and be aware of wardrobe malfunctions some aka most of the outfits are cheaply made so just be aware.
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January 2023 by Koni Joseph
This is my go-to store when I am feeling extra. It has brands of clothing line and it's a store made for me. ?
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January 2023 by Scott Diehl
Excellent selection of up to date fashion clothing at fair prices!
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December 2022 by Squish E
Looks like the store you go to acquire your new uniform. A uniform worn in the red light district.
