Guitar Center Des Moines offers a vast selection of musical equipment, including amps, drums, keyboards, recording gear, and more from well-known brands like Fender and Gibson. Many customers appreciate the large inventory and the chance to explore different products. The staff is often described as amazing and welcoming, making customers feel valued during their visits. For instance, one employee went out of their way to help a customer find the perfect book for a young beginner guitarist, even giving a guitar pick to the child. However, there are mixed experiences regarding customer service. While some employees provide excellent assistance, others have been noted for their lack of engagement with certain customers. For example, one customer felt ignored after expressing a budget concern, which affected their overall experience. Conversely, positive interactions with staff members, like Ryan and Josh, who offered solutions and repairs, showcased the store's commitment to customer satisfaction. Overall, Guitar Center Des Moines is a place where music enthusiasts can find quality gear and enjoy helpful service, although experiences may vary depending on individual staff interactions.
I know big box music stores have a bad rap and often for very good reasons. This one is the exception. I come here often. They actually try to help and try to get you the gear that you need at good prices.
August 2026
Great selection and great experience! Becca was extremely helpful and went above in beyond to help me trade in some gear for a new guitar.
July 2026
Employees are awesome. Wide variety of new and used gear at competitive prices. Also they pay a fair price for your used gear if you’re looking to trade gear in.
