Guitar Center Des Moines offers a vast selection of musical equipment, including amps, drums, keyboards, recording gear, and more from well-known brands like Fender and Gibson. Many customers appreciate the large inventory and the chance to explore different products. The staff is often described as amazing and welcoming, making customers feel valued during their visits. For instance, one employee went out of their way to help a customer find the perfect book for a young beginner guitarist, even giving a guitar pick to the child. However, there are mixed experiences regarding customer service. While some employees provide excellent assistance, others have been noted for their lack of engagement with certain customers. For example, one customer felt ignored after expressing a budget concern, which affected their overall experience. Conversely, positive interactions with staff members, like Ryan and Josh, who offered solutions and repairs, showcased the store's commitment to customer satisfaction. Overall, Guitar Center Des Moines is a place where music enthusiasts can find quality gear and enjoy helpful service, although experiences may vary depending on individual staff interactions.
It was a great experience the staff were super friendly and the inventory was great, but I came back to my house and my dad told me I got ripped off for a pedal and made me buy a cord I didn't even need if they tell you to not look under the pedals ask why
November 2024
Several employees came into the area I was looking. No one ever asked me if I needed help. When I did need help 90 minutes, I uad to go find it
May 2024
Just left Guitar Center a happy man! I’ve been having some major issues finding the right combination of mics and mic stands for some upcoming recordings and Ryan solved all my problems. Thanks Ryan!!
