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March 2023 by Matt Hill
Zero customer service, most of the time, everyone is standing behind the cash wrap talking.
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January 2022 by Chuck C.
I tried to EXCHANGE (not return) a sweatshirt that my son received as a gift that didn't fit. We don't have a J. Crew near where I live in Illinois but I was going to be near Des Moines for work. So, my wife called J. Crew customer service and they said that we could EXCHANGE it as long as it it hadn't been worn and had the tags. So, I drove about a half hour out of my way to exchange the sweatshirt only to find out that they would not EXCHANGE it without some sort of proof of purchase. We didn't purchase it. So, the expectation was that we contact the person that purchased the sweatshirt and get a receipt. End result...my son has a sweatshirt that doesn't fit.
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December 2021 by ET
Out of all the J Crews which I’ve shopped at, this location has to be the most unwelcoming store ever. In the years I’ve lived in the area, I visited this store at least a dozen times, and was never offered help, nor have I been greeted. The set up of this location, does not look like a higher end store. Definitely needs a remodel, and more welcoming staff. I hate having to rate the store as a one star, as they have wonderful, beautiful, and excellent quality clothing.
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July 2020 by Nicole Joy Mangum
Good sell on jeans, but not my size.?
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December 2019 by D B.
Don't buy their jeans if you're a normal guy who has an active lifestyle. I like the look and fit but they fall apart and JCrew does not stand behind their products. Other companies like Eddie Bauer offer lifetime satisfaction guarantee and so forth. My pocket fell apart and they didn't even offer to have it sewn up for me. Just, "sorry but that's wear and tear." I've been wearing blue jeans for 45 years, and I've never had that happen. Poor quality, poor customer service.
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November 2019 by David Rosazza
Nice stuff most of the time
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July 2010 by Heather J.
5 stars just for being the first J Crew in Iowa. I have shopped here frequently, returned catalog purchases, ordered from their 'we will find it' telephone line. Basically I love it. Some of my favorite purchases were a beautiful pair of espadrilles a few years back for my birthday and most recently this dusk pink Parisian inspired jacket...they even got me in their toothpick jeans here and I love them. I will be seeing you soon!
