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August 2023 by Google user
My husband bought my ring from Kay almost 16 years ago. It is a stunning ring, but I have had countless issues with it. It's been sent in to be fixed, have diamonds replaced, it returns from being \\\"fixed\\\" with indents on it, etc more times than I could even say. Every store employee I've encountered over the years for my 6 mo inspections and cleanings has always been helpful and kind and knowledgeable. I really do think it's an issue with wherever they send the rings off to be fixed. I wouldn't trade my wedding ring for any other, but it has caused me headaches and stress in the past for sure.
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March 2023 by Sarah Montemayor
A special thank you to Heather and Faith for the expertise and their awesome customer service! I was able to find just what I wanted. The entire staff was very helpful and professional.
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March 2023 by frank sposeto
Always great service and friendliness. My goto place for jewelry multiple times a year... I even brought my sons in to get them going in the direction. Thank you Cody and Faith.
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March 2023 by Ricky Glover
The customer service here is simply the best! Love the attention that is given to me and my wife! The selection and prices are great to!
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March 2023 by CR Mandler
Wow! The team at Kay's is so professional and friendly. Cody cleaned my rings while I browsed. He did not have to this! I appreciated being treated so kindly. The rest of the team were just as amazing. I am absolutely certain this is my new jewelry store! Thanks ❤️
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March 2023 by kelly miller
I have been a customer at Kay's for a very long time now and always have a great experience, but yesterday the team was even more amazing! I was buying a watch for my husband and didn't know a lot about them. I was given time to look thoroughly and all questions were answered with a great attitude and expertise. Very friendly team! Also was asked if I wanted my ring cleaned in the process, which was nice! Highly recommended!
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January 2023 by Lydia Abshire
Loved the customer service. It was outstanding. Staff was very friendly, helpful, and very knowledgeable. I would highly recommend this jewelry store to anyone and I will be returning!
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December 2022 by randy fitch
Nice selection of jewelry and watches. Friendly help also.
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December 2022 by Lydia Pedraza
Loved the customer service. It was outstanding. Staff was very friendly, helpful, and very knowledgeable.I would highly recommend this jewelry store to anyone and I will be returning!
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December 2022 by Arnes Korac
Amazing staff and service. I've been shopping at this location for 15+ years an have never had a negative experience. They always go above and beyond to help you find exactly what you are looking for. Special thanks to Heather. She always makes sure customers feel welcome and relaxed an are seen as more then just someone to get a sale from.
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October 2022 by Kennedy C
Heather and Julio are the absolute best! They were extremely helpful with finding the perfect rings for my fiancé and I. We will never go to another jewelry store because this one is by far the best.
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October 2022 by James Mason
Heather and Julio always help find exactly what you are looking for. Along with their great attitude they make the whole experience so great! Couldn't recommend going there more!
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October 2022 by James Beeman
Very best customer service! Always a pleasure to work with
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September 2022 by Allyson Anderson
I would give more stars if I could! Heather, the manager, at Valley West helped my husband and I who had been shopping at all the other stores before we hit this one. Some stores kept overshooting our price range on purpose, (begins with a G). Heather kept us right in our price range, heard what we said about design style, recognized when we both fell in love with the same ring, was super friendly, helpful, professional...I can't say enough nice things! Highly recommend shopping here! We're both very happy with our purchase!
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September 2022 by jeffrey glenn
They are the best at customer service. I will shop here whenever possible ❤️
