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June 2024 by Kevy Huynh
We frequent this store when we visit, but I really want to give a shout out to Carter! He helped us out in the shoe section and is a top-notch employee. I genuinely believe people like him make shopping experiences the best they can be. I hope he gets everything good coming his way and I hope we run into him again.
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June 2024 by Kim Smith
Poor customer service! Buy elsewhere.
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June 2024 by Alan G
The REI in Des Moines is awesome. The staff was exceptionally knowledgeable, helpful, and friendly. I visited there twice in the last 2 weeks. Brad and Elliott were very helpful to purchase my needed equipment.
I visit at least annually during my work trips to Des Moines. The staff has been consistently awesome over the last 6 years.
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May 2024 by Anthony Sheldon
Crossing the country by bicycle and stopped here for provisions. The staff were all very knowledgeable and helpful.
I was lucky enough to meet Amanda who sorted out the problem of my rear wheel spokes that kept breaking by finding and fitting a new wheel in record time. Thanks again for all your help.
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March 2024 by Tom
Make sure you use your rewards promptly. I had $55.76 they wouldn't let me use because they said they expired. Without those insensitives I wouldn't go back.
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March 2024 by Zach Dickstein
Long overdue review, but I stopped in here on a cross country bicycle trip in May of 2023. I had a couple things that I wanted the bike shop to take a look at and had an amazing experience at the bike shop at this REI with mechanic Jesse (almost positive that was his name). He was very helpful and accommodating of my situation and was able to get my bike in great working order. I really appreciate both the service and the hospitality that I was given at this store.
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March 2024 by Robbie Erickson
This is a fantastic REI location. Seldom sold out of any products and very well staffed.
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February 2024 by Chase H
My gf and I got held socially hostage for like 5 minutes by some employee trying to push fliers and ramble through his speech to get me to sign up for thier membership or whatever. Everything's already overpriced in the store anyway, I don't need to be advertised to when I'm already in the store.I was having a nice day looking around, might have even bought something. But this guy really killed my vibe to continue looking around and honestly my desire to ever go back in again to avoid that again.
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January 2024 by Jackson Koehn
new and helpful staff!
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January 2024 by Jim Letts
Woke and overpriced, staff constantly bugging you, following you and asking you questions about things that’s none of their business, don’t even give you a bag when you buy stuff.
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December 2023 by Julie Gfeller
REI in West Des Moines has a friendly, knowledgeable staff. They have the brands I love at fair prices, and I love the member's only benefits. ❤️
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November 2023 by Kyle B.
Beautiful new REI! Great outdoors stuff for IA and the Midwest! Friendly staff.
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October 2023 by Jeff Michael
Quality gear for very high prices. Sales people always say they own and love the product we are interested in, I don't believe...There was an older heavy set lady who followed us around the store. This was sad because we realized that we are no longer the type of customer REI wants.Not the beloved REI I knew 40+ years ago.
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September 2023 by Jim Cossitt
Good selection and prices.
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September 2023 by Tommy Pickles
Helpful staff and a great place to shop!
