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February 2024 by Shawneta Moore
They claimed they left a notice on my door and knocked but I work from home and no knock or notice ever left. When you call the number just rings and rings and no one ever answers. This is terrible service and I’m looking for a way to report them now because this is ridiculous!!!
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October 2023 by Rylee Bacon
This is my favorite post office to use! Staff is always friendly, attentive, and well educated on current USPS standards and rules. The building is pleasant and not post modern eye sore like others in the Des Moines metro. Our mailman goes above and beyond in his work.
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October 2023 by Kristashea Sloan
I just witnessed a mail truck speeding (clearly past the posted 25- closer to 40 plus) it's not uncommon to see one speeding, however this was very unsafe and as it is a federal worker, unacceptable!
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August 2023 by Hassan A Mohamed
Best place sent mail the people are very helpful respectful and responsible thank you so much for everything you do for people in west des Moines ia
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July 2023 by Kenan Nazli
My package arrived in des moines then these intellectuals sent it to Pennsylvania. Outstanding work.
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December 2021 by Jeffrey Stockbauer
I moved here recently. When I visited WSDM Post Office it was busy inside. As I waited, I became impressed with the level of professionalism and efficiency shown by the counter help. I didn’t have to wait very long before being served. The worker was helpful and answered all my questions. After visiting there in person, I find all those many negative reviews concerning customer service, to be dubious and highly implausible. Such negative reviews serve to verify that we all need to remember to conduct ourselves properly, fairly and with civility. I reckon some folks will always refuse to be happy or satisfied.It was excellent service and much appreciated!
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December 2021 by S O
Despicable doesn’t even remotely scratch the service to properly speak to the amount of loathing you will be left with attempting to work with the employees of this post office location. Disgusting, repulsive, inexcusable displays of customer service…the rep Sam especially, she clearly is miserable with life in general and will gladly take out her frustrations on you. Bottomline avoid this location at all cost.
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July 2021 by BobbiJo Hare
The lady working the front desk obviously hates her job and has zero business working in customer service. There’s really no reason to treat people the way they do. I wish I would have gotten her name but I was so shocked and embarrassed by my interaction with her that I couldn’t get out of there fast enough!
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June 2021 by Michelle LeBlanc
The Valley Junction/ West Des Moines Post Office has efficient staff that process as fast as they can. I have witnessed some of the grumpy people they have to deal with, and they do it with professionalism and accuracy. I use the post office almost weekly and I have had nothing but positive interactions.
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April 2021 by Jeff Faust
Literally the slowest postal service in the United States, no joke..
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April 2021 by Morgan Alexis
Absolutely horrid customer service. Both female employees were rude & didn’t care about what I was saying. No regard for COVID regulations as well.Much rather go to a USPS that’s located inside a Hyvee.
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January 2021 by Talks In The Streetz
I send envelope on 15 of Jan. This morning I message from buyer asking where my package at.. the bar code on receipt was incorrect on what I unloaded on ebay this morning. So Post office is really doing nothing to help me find this envelope of error on there behalf of misprint receipt. Go ups if you want your mail delivered and on time.
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January 2021 by emily
TERRIBLE CUSTOMER SERVICE, ZERO REGUARD FOR A GLOBAL PANDEMIC. Came home from work to a USPS notice that I had an item requiring a signature. I tried scheduling a redelivery online just to find my mail delivery person could not be bothered to link the slip of paper to the item (not the first time). Called the 1-800 number and worked with an incredibly friendly customer service employee who gave me the number to contact the post office directly. It took calling 4 times before someone would even pick up. The call was answered by someone muttering into the phone, which i later found out was a manager. When i explained the situation she questioned if i even lived at the only address i have resided in for over 5 years. She told me she would try to get it out today to which I tried to let her know I would be home for the next 2 days so there was no rush. She responded by telling me that if i am off work then I need to come into the post office and get it myself. I informed her that as a high risk individual I try to limit myself from going to unneccesary public places especially when an alternative is readily available. Apparently this was a problem for her as she scoffed into the phone and audibly bad mouthed me. I'm sorry i asked you to provide a service OFFERED BY YOUR COMPANY. The only reason I had to talk to her in the first place was because HER TEAM COULDN'T DO THEIR JOB TO BEGIN WITH. I don't understand how they can hire such disrespectful and unprofessional management.
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December 2020 by Christina W.
I hardly visit this location but was in the area. Dropped of a package that I prepaid the label already. I had to stand in line to just drop off. There was no drop off location, line, or window. During COVID19 review: Masks are required for entry. All employees were masked. All patrons were masked. Social distance measure were in place. Patrons followed marked areas. Small office area felt tight for people to be standing around in a line. 2 employees working the front office. They were pleasant and seemed to enjoy their jobs. I was in and out of there with two customers in front of me. Nice location in the Valley Junction area. It's busy overall. And was even busy pre-pandemic when I would make a stop in the summer. I recommend if you need your postal goods and services.
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June 2020 by Mia Lee
HORRIBLE service I live a few blocks away from the post office, and have lived here for 5 years, and have CONSTANT problems with delivery. Just tracked a package that I was expecting, shipped to my correct home address, and it says the post office has marked it 'undeliverable as addressed'. The tracking clearly shows my correct address. Unreal how they can't find a house 4 blocks from their office.And horrible horrible customer service ???
