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July 2023 by ann segreto
Marisol was extremely helpful in fulfilling a custom cake order that was unexpectedly cancelled at another Wal Mart location. She was professional and very competent as evidenced by the beautiful cake she made for me. Thanks so much Marisol.
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June 2023 by Abby Z.
Carmen at customer service is a real peach She's such a joy to work with She made me feel like I was worthy to be in walmart and in her presence If she was having a bad day I wouldn't have noticed She does a really good job keeping it to herself
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May 2023 by Dan T.
This is becoming my go to location more and more. I live closer to the Windsor Heights store, but it's been going downhill quickly.After the revamp of the floor and shelving I was hoping the Windsor Heights location was going to be better. Nope.The West Des Moines location is consistently clean, well organized, and well stocked. It definitely makes the few more mile drive worth it.Kind of sad that I'd rather drive to this store or Grimes than to do business with the one closest to my home.
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April 2023 by Michelle S.
Aporoximately 6:15 pm Saturday 4/15 all carts were in parking lot like a demolition. Manager's response was "it's been raining" well, the rain did not keep customers away. Then I had a return & was told no returns, the system is down - thats BS!!!! Never again will I walk thru your doors!
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April 2023 by Howard S.
Arrived and could barely drive through the parking lot as the shopping cart racks were over flowing with shopping carts. Went inside not one cart inside the store available and the up front attendant said that it was raining out which is why they couldn't retrieve carts but yet people are inside the store shopping during the light drizzle but it was too much for the Walmart employees to go out in the rain. Also I had a return and they said customer service was closed and their system was down and that I would need to come back another day but yet if I wanted to purchase something their registers worked which doesn't seem to add up? The three employees I spoke to didn't seem to care to help and barely understood English and I had to repeat myself multiple times. Last time I shop at this joke of a store unless I want to people watch, see them on their phones, move at a snails pace to do anything and are the least accommodating or friendly workforce I've ever seen. Crazy how much customer service has fallen!!! I'll bet the Walmart owners have never stepped foot in there own store in a decade, good thing their daddy gift wrapped it for them!!!
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March 2023 by Roger M.
Very disappointed. We don't live in the immediate vicinity, so we have to travel some to get there. When we do shop there, there seems to be a shortage on some products...not pertaining to COVID as this is in 2023. There also seems to be a personnel shortage, as only one manned cash register was open. The self-checkouts were backed up with people ready to check out. We were puzzled that ALL of the checkouts with the conveyor belts were closed. And this is early afternoon: after the "noon" shoppers and well before the "after work" shoppers. Vary unfortunate, Walmart seems to need some better supervision at this store.
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January 2023 by Christian T.
I went in to get a couple of Car Chargers for myself and my wife. I get that inventory management is nightmare and things had to be put in secured Cases. I also know it can be busy at times but what experienced was unacceptable, first I was in the aisle and first a lady was being helped with a similar item for her phone I patiently waited as the employee helped and after he was done did not even acknowledge me just walked back to the register area of electronics. I then went over to get him to help me with getting what I need out of the case and he was working on something so I patiently waited until he looked at me. I asked him if he could help me with getting what I needed he let out a frustrated sigh and threw his pen down and snapped at me "what are you needing?!!" I told him he snatched 2 chargers out and handed them to me I looked at the charger's and realized I need usb not C class. I then asked if he could get the proper ones I needed and he then snapped at me again which ones I told and he slammed the ones I needed and walked away. After paying for my chargers I went to the services desk and the was a line and after 10 minutes had passed there was no movement due to 1 customer being there the whole time. I went home and tried calling the store to talk to a Manager about this employee's behavior and all it did was ring. Now has Walmart gotten so bad they do not care about how their customers are treated by their employees and not only an employee but the one in electronics department was Team Lead if I could give a Zero stars I would my worst experience ever at Walmart and this one is supposed to be the upscale of them all in the Des Moines area. I am planning to take my business elsewhere Hy-Vee at least answers their phone and deal with bad employees
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December 2022 by Sydney L.
Awful experience from the beginning.I called during Black Friday deals to get a set of 4 tires installed. The woman helping me was amazing & helped me get the tires set aside. I went into my appointment & dropped off my car. About 10 minutes later, i received a call that my tires were the incorrect size & that i'd need to order correctly when I came to pickup then reschedule. I had no issue considering I wasn't aware of the correct size that I needed. HOWEVER. I come in & first of all, the workers are all over the place with understanding how to set up the appointment with the tires beingpurchased online. Secondly, a worker said they found the correct size of the tires & they were in the shop the entire time! My car was there from 11am-5pm with NO INSTALL. I was not given any discount & they could have tried to accommodate me. I rescheduled the appointment & paid for the tires to ensure I got the deal. I saved my reciept in my wallet but forgot that I put it there. I came for my rescheduled appointment & at first I couldn't find my reciept & didn't think it was a huge deal because the woman on the phone told me she saw the pre-pay the week before when I called. The man was confused on how to find my appointment that showed payment & asked who I talked to. I said I talked to you. & he was completely lost. He goes out to my car with my keys & is trying to unlock & open the INCORRECT CAR! My friend waiting for me tried to tell him but he laughed it off & climbed THROUGH MY PASSENGER SEAT. I was then told the total for my install was $120 additional. I paid & left. I realized that was high for being $17-$23 per tire. I called & was told there was an additional warrenty at $14 per tire I WAS NOT ASKED IF I WANTED AND DID NOT WANT. I went in to pickup the car & explained to the same man as before, that the lady I spoke with made a note that I was over charged for the install because of the warrenty I didn't want. He laughed the whole time saying " she made a note then did she. " & laughed that I didn't want something he scammed me into having. Hopefully my tires don't fall off since they're so awful. DO NOT GO HERE!!!
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October 2022 by Mr L.
worst walmart ive ever been to. half the self checkouts are always down, the line for the self check out goes all way back to produce. im done coming here. So many workers standing around watching us use self check out... OPEN THE CASHIER LANES!!!!
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August 2022 by Chris A.
Credit card machines won't accept cards with chips. Credit card readers DESTROY chips! I even got a new card and this Walmart card machines can't read them. I went to multiple machines with a new card.Employees said the wished these were destroyed to get new ones that work.
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August 2022 by Thomas H.
I was very disappointed with my Walmart experience today. I was asking an employee about where the turnips where. Now I was on the totally other side of the the store and let's put it this way the manager in the ugly Hawaiian shirt came up to me and let's it put it this way called me a stupid idiot through his words and I was so fed up I left. I will be back to this Walmart but I will not be asking managers in ugly Hawaiian shirts where the turnips are.
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April 2021 by Kris S.
annoyed, there was not one single real checker today. only self checkout was available. I don't work there.