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May 2023 by Steve Coleman
I am surprised to read many negative comments posted, because after banking with West Bank for 30 years, I have nothing negative to state. The customer service has always been prompt and personal. I have occasionally been asked to show ID when making a withdrawal from a new staff member. I am not offended that this person whom I've never met has an interest in protecting my account by verifying who I am.
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May 2023 by John Richardson
I just got scammed by a large criminal operation. I was able to catch it in time with the help of West Bank. Matt Pick at West bank with his team are the best. It pays to always stay with the local banks as the larger ones could care less. I have never ever had a person so loyal & so hard working as this man. West Bank has a devoted worker one of a kind.Thank you again Matt with your team.
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May 2023 by Amber Krueger
Google map no matter where I go directs me here to des Moines trails. There is no such road.
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March 2023 by Brian Chalupa
Don't count on them handling fraudulent charges in any way that makes sense. Lots of false promises and poor record keeping is all you can count on.
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June 2022 by Jordan Hutchinson
Hands down the worst financial institution I've worked with. Absolutely refused to work with me on any of the issues that arose during my time as a client.
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March 2022 by Michael Mettille
I called the Rochester branch and got transferred to the main office I asked him if I could open an account there explaining that I was from Wisconsin and not from Minnesota or Iowa.. Sure stop on up was their response.. They also told me we could apply online, after some discussion we decide to apply online .. Deciding not to drive up.. We have a 825 credit score... Their response by email they turn this down. 3 days later the accepted the money and opened the account.. stay as far away as you can from these rascals..
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January 2020 by Xun He
I used to use this bank as it provided pretty good interest rate for using the debit card for certain number of times each month for shopping. What I didn't realize at that time was that this was a baiting rate which faded away and dropped significantly to become not attractive at all, at which point I stopped using it.
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January 2020 by Same Schild
Disgusting place of business!
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December 2019 by Carson Campbell
Been banking with Westbank for 17 years. Great bank!!!!
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July 2019 by Amy R.
I was part of a transaction where my client was purchasing a new home but the people buying her home had serious trouble with their process and closing on time. Long story short... Jasmina Alicic was 100% engaged and understanding with what the customer was going through. She was a great communicator, super attention to detail, she bent over backwards to help the customer get everything aligned so she could pay off her old house and complete the purchase of her new home. The care and consideration Jasmina showed in this process is why I will never hesitate to do business with West Bank nor recommend them to anyone. Great work Jasmina!
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October 2018 by Lulu Xiong
I used to be a mortgage consultant at Wells Fargo. We applied for a mortgage here and the guy gave us the application without taking the time to fill it out with us. I was amazed. Considering he doesn't know that I know the process he was confident that a customer will do all the work themselves - correctly. The mortgage industry is highly regulated but I guess it's not at this bank! He also didn't verify the sale of my vehicle (which the debt still appears on my credit report) but I didn't list on the application. I'm not sure if they just have lenient policies at this bank or if they do not properly train employees. Obviously these employees must not be getting commission because they don't even try to close a sale. They also do not give customer service.
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July 2018 by bryce holt
I have never felt so cheated in my life the last people i thought would steal from me was my bank steal from a poor helpless widower will you you should read JAMES 1:27 ABOUT HELPING ORPHANS & WIDOWS IN THEIR AFFLICTIONS
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June 2018 by Bryce H.
I am a 36 year old widower with 2 little girls & i had to leave the country for awhile imagine my shock when i got back & found out this crooked bank had taken 176.00 from my checking account in service fees just because i wasn't here & couldn't use it & to top it off they put finance charges on it & want me to pay 19.36 in overdraft charges i can't believe this
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August 2017 by John Carpenter
I've been banking here for over 25 years, I've had nothing but good experiences with this Bank, people are friendly, I've never have to wait too long, evening to talk to a banker.
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August 2016 by Juan Lopez
I locked my keys in my car at quiktrip went across the street to ask the people that cut there grass for a phone to call someone for help and the guy said GET LOST!!! GET OUT OF HERE!!! I couldnt believe it I just ask for help and he started yelling
