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April 2023 by Brooklyn T.
Make sure you check the expiration dates in this store. Main complaint is there is never anyone in the hot food, salads area to help you if you want a pint or quart of something or a hot meal. I'm in this store daily and often give up waiting for someone to come out and acknowledge me. Many times, give up and leave empty handed. Terrible customer service. Surprised any of your hot food and salads get sold. At least put a silver desk call bell out there for customers to use. It's not that difficult to give better customer service.
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April 2023 by Alex C.
very poor service. went to use self checkout machines and didn't give money back. prices on items were completely wrong as well
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March 2023 by Cliff And Judy R.
I have never gotten so much bad meat and fish from any grocery chain! Check your frozen items as the freezers in this store are not set as cold as freezers normally are (Iowa people do cheap things like this all the time). The health department should look at the freezers but I am sure they will not as they are just lazy.
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January 2022 by Michael Y.
Hyvee is fantastic. Never had a bad experience with them. Sorry Conner and Kim for that jackass named Taylor that decided to leave a terrible review. He's a joke.
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January 2022 by Taylor M.
I called in asking a question about pick up and the lady who answered, Kim, made me feel stupid for calling the wrong number. I called back to ask why she wasn't having a good day and why she hung up on me only to be hung up on again. My only guess is that Maybe she wasn't in an aisle because hyvee has a helpful smile in every aisle. I called a third time because I was very curious why I was being treated so poorly at Hy-Vee where there's normally a helpful smile in every aisle... This time Conner answered. I asked Connor if it was normally acceptable for HyVee employees to hang up on Hyvee customers with a question regarding something concerning HyVee. He refused to answer the question and said he needed to know more details before answering; like if his employee had been cussed out or treated badly. I assured him it's only 9 am, Far too early to be using foul language. Anyways. I didn't cuss out Kim. She jus woke up on the wrong side of the bed and needed to take a sick day. Something about customer service that always baffles me is when they don't understand that the customer is always right. If an employee is having a bad day it is not an excuse to take it out on a customer. If an employee is having a bad day they should be able to go home and rejuvenate and come back refreshed to represent the brand with upmost respect and superiority. Kim and Conner chose themselves and pride over the needs of a concerned hyvee customer. Kim and Conner did not do their job appropriately today. In my opinion these two nice people need a day off to appreciate the amazing company they work for and to do some research on how to treat a loyal customer/ former employee. Thanks for reading. I wont be returning to this location. West lakes hyvee is a MUCH better shopping experience. :)
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August 2021 by Denise Crawford Greene
I liked the coustomer service and the food is so fresh I would recommend anyone to that store
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August 2021 by Douglas Wildner
after purchasing my groceries, went back into the store looking for my family memebers, I walked by the customer service counter where a gentleman was getting help from the cashier (at the counter). when the dog he had on his leash lunged at ne growling. it startled me enough to shake me up. that gentleman then accused me of being too aggressive towards his dog. I replied back to him, loudly, I was just walking by and he should have had more control of his dog. he got louder telling me not to be aggressive towards dogs. the yelling match continued between us. and, I had no help from the manager who was helping another customer. she did nothing to intervene. until I complained and she said she watch it all. Great SAFE PLACE to shop!
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March 2021 by Ashley Everts
Every single grocery pickup experience has been poor. Inside the store employees aren’t very helpful and just generally seem like they couldn’t care less. Never received a credit for an entire tub of groceries they missed with my pick up order. The list goes on... I will however patronize other HyVee stores that are far more friendly and organized.
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February 2021 by Pat H.
Big thank you to the pharmacist Carol. She is caring, professional and compassionate. She knows her customers. She is the ver best!
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April 2020 by Melissa Marie Faith
It’s truly saddening when there are markers posted at every register that say to please stand back while the registers are sanitized between customers and it has never once happened in the many many times I have been in the store since they were posted. When you ask them if they are going to do it they say “oh no it’s fine” no it’s not fine for the customer or for the employee. This is a serious matter; people are dying!
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January 2020 by Kris S.
Went there today because I had already been to 3 grocery stores and couldn't find my drinks. I want Lite Mike's hard lemonade black cherry. I'm trying to diet, so comprising was out of the question. This store is very similar to any other Hy- Vees. The staff was courteous, polite, and efficient. And they had my drinks!!!! So I bought 3 six packs.
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December 2019 by Keith Teranishi
one stop for everything that you need, prices are good and you can't beat the variety. Deli is crazy, soup and salad bar, pizza, Chinese food at a very reasonably price and the daily specials are unbelievable.
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December 2019 by Kristy Hall
Friendly staff! When I looked perplexed trying to find holiday ice cream, one of the employees asked me what I needed and went on a search for it. Also, the cashiers and baggers are always very friendly!
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July 2017 by Russell T.
The grocery store parts are awesome. The kitchen sucks. First it is staffed by a team of older Eastern European women that literally hate life and have the worst customer service skills ever. Don't ever buy the fried chicken, especially for catered dinner because you'll get lots of uncooked pieces. They are trying to do comfort foods. Ugh. Tough as leather beef brisket served with some macaroni and cheese they made last week and heat up and keep warm all day. Mashed potatoes with crust? They have all kinds of meat made a long time ago and sitting under a heat lamp. Just no pride behind that counter. They would be better off not even bothering and being just a grocery store. If it was just groceries it would be 5 stars.
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May 2017 by Beth W.
This is my go-to 'Vee because it's so convenient to swing by after work. Also, I love the fact that it's right next to Target if I need to stop at both places for deodorant/what-have-you. This is a full service store with a Market Grill, deli, Chinese food, pizza, etc. It's always been super clean & that's so appreciated. The people stocking the shelves or even merely just walking around always ask if I need any help with anything. I like how the team members are right there to bag groceries at check out even if they haven't been ask. What can I say, I'm a Hy-Vee fanatic!