-
November 2023 by Cynthia Simmons
The service has been great! I have had to call once for an internet issue and billing which both were resolved kindly by the reps.
-
October 2023 by Samantha Foster
Switched from Cox to Ideatek because of how many outages we were having on the regular. The person who came to install the internet did a fantastic job. Left a little bit of stuff behind but no biggie. Absolutely love my service they are super friendly and have an excellent customer service.
-
October 2023 by anthony sader
So far we have had them for a year now and we constantly have issues with our internet always go's out! They have change our modem/router 3 times and still has issue constantly have to reset it. They still have yet to bring fiber optic to our town but are bringing internet to big towns now so I guess we are screwed...Where we live is a dead zone as well so internet is the only way to communicate with anyone...
-
October 2023 by Hannah
Thanks for having installers that do not mark anything, tear up irrigation, tear the lawn up, and leave. Oh, also, don't bother calling the company about it, they won't return your call.Update 9.18, filled out their requested form and still no return call back, such a joke.
-
September 2023 by Clint Griffin
It has become downright undependable on the weekends and had to make multiple calls today to finally get a service visit set up. With the increased prices, service is supposed to get better, not worse. If I file a complaint and ask for repairs, it shouldn't take repeat calls and 30 hours later to finally end up at the bottom of the repair list. If no improvement is seen, I'll happily be switching to Starlink
-
August 2023 by Troy R
My Internet will go out 5-6 times in 1 night.I work during the day like most people and I rarely have time to wait on hold for 25 minutes to talk to service. After trying 3 times I have yet to talk to service. However I found it interesting when I selected sales instead of service someone picked up immediately....seems they don't care about you once you are paying them. Very disappointing.
-
August 2023 by shelby s
We will always recommend Ideatek!We live out in the country so we had to install a pole with the server on it and bury a line. The wind/storms have only affected it twice but both times ideatek has always been great with customer service, quick responses, good at following up with us, and get someone out here quick!The people they send out have always been great with communicating when they will be out here. Once they arrive they have always been careful of everyone around, and so respectful and kind. We are very thankful to have FINALLY found such a great company!
-
August 2023 by Jason Worthington
I have worked with Ideatek for several years as part of my job. They have been a great partner for our business. They came to my neighborhood this summer, so I was able to sign up for service at home. The installation crew was very friendly and professional. Internet and phone are working great.
-
August 2023 by Debbie Jacobs
We have been connected for about a week and are completely satisfied. The installer. was very professional. Took about 2 hours to install. Our internet speed is remarkably higher than what we previously had. We have the basic plan as we do no streaming or gaming and it is very fast for what we need. We attended the informational meeting and that was very good as well. Answered all our questions. Highly recommend Ideatek if you haven't already checked it out please do.
-
August 2023 by Kevin Kennedy
Had our service installed a month ago and we couldn’t be more satisfied unless it was free for life! The tech who installed for us was extremely professional and made sure we were completely set up with all questions answered before he left! We had Cox before and my speeds were never consistent for the package I had. But IdeaTek speeds have been consistent for our package up and down. After dealing with Cox for years it’s refreshing to work with a local company with local interests and values! Thanks IdeaTek!
-
August 2023 by k e goertzen
I switched to Ideatek to support a local company. I went with Ideatek because my neighbors have it. Their dish is low, 6 feet above the road, and pointed to the south. My dish was installed on top of my roof and pointed to the south. It didn't work. I had issues, several times. I was told that it would not work pointed to the south so a tall tower was installed in my backyard pointed to the north to the elevator in S. Hutch. Since that time, another neighbor has been connected to Ideatek with their dish pointed to the south. ??? I still have issues sometimes. I call when I do but it takes a while to get help.
-
July 2023 by Mary Kluss
Absolutely love and enjoy Ideatek. It is fast and reliable, I've never have had internet like this.My old net, I had to wait so long just to get turned on. Going to a website it would just keep booting up, looking at that thing going around and around. Then when I got to the site it was always stopping to boot up again waisting my time.Yea! For Ideatek, sites come up so fast. No waiting! I couldn't believe it. Try it, you'll not be sorry.Very good service from them.Mary Kluss
-
July 2023 by Funky Spade
Internet is way better than COX. Cheaper than what we were paying for from COX. No long term outages with Ideatek. COX seemed like it was at least once a week if not more. I am glad we have changed over to Ideatek.
-
July 2023 by David Johnston
Great local ISP! Customer support is great. Ideatek treats your internet access like it should. Pay for the service and no limitations on how much you can use it.
-
July 2023 by Harlan McDowell
I cut the cord! I was with cox for internet and Tv. Cut my bill $150 a month. Plus faster internet! I am sure happy with the service so far. Only had it for 5 months, but I don't see me EVER going back.
