Fidelity Bank is praised for its exceptional customer service, particularly from Jenny Webster, who is recognized as a standout employee. Customers appreciate her helpfulness, patience, and dedication, especially during difficult times. Damian Brown also receives commendations for his assistance at the Derby branch. Overall, the staff is described as kind, thoughtful, respectful, and knowledgeable, creating a positive and personal banking experience. Clients feel valued as they are remembered by name and appreciate the enthusiasm of the team. Fidelity Bank is highly recommended for anyone seeking personalized and caring service in banking.
Jenny Webster at Fidelity is a rockstar. Always helpful, always caring, just a good human in a banking world where eliminating the human seems to be the goal.
May 2025
Damian brown in derby has been extremely helpful every time I’ve had to go in there. My mom unexpectedly passed away last year so it’s already been a stressful time and he’s made things so much easier.
February 2025
Great bank, great experience! Jenny Webster is the best Kaitlin helped a lot!
