Fidelity Bank is praised for its exceptional customer service, particularly from Jenny Webster, who is recognized as a standout employee. Customers appreciate her helpfulness, patience, and dedication, especially during difficult times. Damian Brown also receives commendations for his assistance at the Derby branch. Overall, the staff is described as kind, thoughtful, respectful, and knowledgeable, creating a positive and personal banking experience. Clients feel valued as they are remembered by name and appreciate the enthusiasm of the team. Fidelity Bank is highly recommended for anyone seeking personalized and caring service in banking.
The Fidelity Bank in Derby is OUTSTANDING, I drive from Wichita to Derby because the manager and all the tellers are very HELPFUL and the customer service is TOP NOTCH, The entire staff deserves 10-Stars
May 2026
My dad passed and they were so considerate and relieved they made the process so much easier!!
April 2026
Tellers are always kind and answer any questions quickly. Drive up tellers always have a smile and ask how your day has been. Banking experience has always been good. Never had any problems or worries about our accounts.
