Velocity, a grassroots internet company launched by Butler Electric Cooperative in 2018, aims to bridge the rural digital divide by providing high-speed internet to its membership and surrounding communities. With a history of reliable electric service, the cooperative now offers prompt and hassle-free assistance to resolve any issues, ensuring a consistently excellent service experience for its customers. Customers praise Velocity's reliability, with only a few weather-related outages reported over the past 2+ years. The office staff, Talon and Karla, have been described as very helpful, friendly, and cooperative when addressing billing and maintenance concerns. Clients who have switched from other providers are particularly satisfied, highlighting Velocity's faster speeds and lower costs. The recent fiber optic installation process has been seamless, with the installation team efficiently completing the work and leaving the premises clean. Customers report continuous fast speeds and no downtime, a significant improvement over their previous internet service providers.
