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September 2023 by Elizabeth Patrick
We LOVE our experience with Don Nading and his team! They worked SO hard to us in our 2017 Kia Forte!
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August 2023 by Ginger Scott
Had a great experience with Red Lewis at Jay Hatfield he was super helpful getting me into my new 2017 Malibu! I would highly recommend anyone who wants the buy a car go see him! He is the best!!
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August 2023 by Rachel Lafferty
We called after an online search for a particular car, talked to Bob who was very helpful. We drove over to look at car seen online, Bob was busy with another customer but Michael stepped in to help us. Michael was very helpful and very patient with us and all my husband’s old school haggling ? we are not the easiest customers to work with!!!! But he took it all in stride. Thank you for your great service.
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August 2023 by Taylor Made
On our way to Oklahoma from Kansas City we had 4 out of the 8 wheel studs on the driver’s side rear dually of our Ram 3500 break. We were fortunate to maintain control of the truck while pulling a fifth-wheel trailer and come to a stop on the two lane highway. I immediately started looking for a repair shop near Pittsburg, Kansas as we were just south of there. I remembered that I took our Ram truck in for a recall March of 2022 for a wheel stud recall and they told me that the wheel studs were fine and didn’t need replaced. Though this was July 28, 2023 and the recall inspection was performed on March 29, 2023, I have had only put 6,592 miles on the truck since then. Not used that often. Evidently, the wheel studs are not fine. I was able to drop the fifth-wheel in the driveway of some very kind hearted stranger’s house and limp the truck back north to Jay Hatfield Chrysler Dodge Jeep Ram in Frontenac, Kansas. I was met by the BEST customer service staff EVER! Noah, Maegan, and Joel were there and went out of their way to get the work going. There were some minor setbacks, like the fact that both wheels, one of which is a custom aluminum wheel, were ruined, which meant that I had to find two wheels. We were able to dismount the tire from the spare wheel and use it to mount the good tire on it, but we still had to find another wheel. Another member from the service department, Jake, contacted a business that had one, so we went and got it along with more studs since I had them replace all eight wheel studs. As we were waiting on the wheel and studs, they called Ryan (who was in the middle of moving to another house) to assist. Ryan came in and began working on it. Jake even ran to his house to get a special tool needed to work on the rear hub and when returning with it began working on the truck also. They also put Jacob (Beef) to work on swapping the tires around. All in all, almost every technician had a hand in getting us back on the road that day! And, during it all and as stressed and angry as I was, this particular service team made me and my family feel at ease and was incredibly nice. If I ever get Ram to honor their recall and replace the remaining wheel studs, and if the truck can make it two hours to Frontenac, Kansas, I will be having Jay Hatfield’s service team do the work on my truck. No doubt, I highly recommend this service team! Again, Noah, Maegan, Joel, Jake, Ryan and Beef… Thank You!!
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June 2023 by KayLynn Kraybill
The service center here is amazing. I was towed in this morning, and despite initially saying that they wouldn't be able to get to my car until Wednesday, they fixed it same day. Their service advisors didn't talk down to me, or treat me like I didn't know anything as well. They are personable, kind, and amazing to people have car troubles. I would recommend them to anyone who asks.
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June 2023 by Izabella Larson
Max was the best salesman ever!!! I am very happy with my vehicle purchase. Also, all of the staff that assisted throughout the process were fantastic. Give Max a shout for your next vehicle!
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June 2023 by Brenda Sandberg
Trent did a phenomenal job getting me exactly what I wanted! He went above and beyond and we are so happy that we were able to buy locally. If you are in the market for a different vehicle please stop in and ask for Trent he will take care of you!! I am thrilled with my truck!
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June 2023 by Mariah Williamson
Jordan Harrison was great to work with! He made the buying process super quick, easy, and hassle-free. It was one of the best experiences I've ever had at a dealership. I absolutely love my new car and definitely recommend Jordan if you're in the market for one!
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May 2023 by Heather Paschal
Allie at the Chanute location is rude and too pushy. Bought a vehicle based on the service I received from another gentleman there, and she swooped in and took over, much to my annoyance. Ray is super rude. I think these guys forget that there are other dealerships in the bigger areas (Wichita, Joplin, Tulsa) that treat their customers better. We need some more competition in the area. No, you don’t have to rip people off on used cars “due to the market”. No one is telling you what to sell vehicles for. That’s you making extra off the top. I yearn for the day when we can just buy vehicles direct from the manufacturer and not have to worry about dealing with these vultures.
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April 2023 by James Waring
Just wanted to say thank you all very much. Momma is so very happy with her 2020 jeep wrangler. She still has the biggest smile on her face 2 days later. We had a great experience with all the staff. And the biggest shout out to Blairin Aaron. Think u Think u Think u........
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April 2023 by Meranda Brown
We had the best experience with Don, the salesman, and Rob in financing. We gave them a price we wanted our payment to stay under and they made it happen! No pressure to purchase and no run- around in the showing or buying process! Don was very honest about every aspect of the car and worked very hard to earn our trust. They will most definitely have our business again!
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April 2023 by Traci Coffman
Shout out to “Chris” the BEST salesman’s we’ve ever dealt with!If you’re looking for a new or used car don’t hesitate to give him a call!Jay Hatfield, thank you so much!Customer for life!
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March 2023 by Chelsea K.
Jason and his people did a great job getting approved for a car
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February 2023 by Kerensa
After having my car for many years, it was just time to get a new car. I had never done car shopping before and was really stressed out about it. I initially showed interest in a different car and Jordan reached out to me immediately. Let me tell you, Jordan is kind of a suspicious character (I'm joking please don't take me seriously). In all seriousness, Jordan was *fantastic* and made me feel less stressed out about the whole process. Jason who helped me secure my loan was also really great. He even offered me 5 whole post-it notes for this review. How could I pass that up?? They're both really fantastic guys who made this experience really great for me. I would recommend coming to here if you're looking for a car. They look out for you and ensure you get the best deal feasible for you. 10/10 would recommend to anyone.
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January 2023 by Desmond Fleener
First experience with a dealership and absolutely ruined the whole experience for me. Super friendly when I first went in. I told them my price range, the down payment i had, and my trade-in vehicle. They worked with me, assured me I would easily get what I owe on my current car and even allowed me to test drive a vehicle overnight. The vehicle I brought in had 0 issues when I drove it there the first day. The very next day when I brought the vehicle I was test driving back, the told me my vehicle had “a lot of issues” with “all kinds of lights on,” misfiring, and lunging while driving. Then proceeded to lowball my trade-in value (told me it would cost them $1500 to fix), require $1000 more for my down payment, and offer a payment $100 more a month than I asked for. Took forever to get my keys back for my car, I then had to limp it to the nearest part store to spend $120 on coil packs. Idk what was done with my car, but I TRULY appreciate this dealership for ruining this car buying experience for me.
