Central Bank is a privately held $11.6 billion bank holding-company headquartered in Jefferson City, Missouri. The Central Bank family includes 12 regional banks, Central Trust and Investment Company, Central Mortgage Company, and Central Technology Services. They specialize in community banking, focusing on delivering leading-edge technology with a network of more than 140 branches operating in Missouri, Kansas, Illinois, and Oklahoma; and more than 22,000 ATMs nationwide. Customers praise the bank's friendly and helpful customer service, with staff being described as welcoming and kind. However, some feedback suggests the bank could improve its processing times, particularly for check clearance. Overall, Central Bank is well-regarded for its community-focused approach and the positive experiences of those who have banked there.
I actually think the customer service is pretty great. They are always helpful and very kind! I just think they are a little behind times here! Takes too long for checks you endorse to go through. Should not take that long. They need to get with the times. But customer service is friendly and I've never had a problem with... read full comment
July 2023
I had some issues with a cashier's check issued to me, Ian Galley (Manager of Blue Springs North) reach out to Ms. Laci manager in Gardner KS to help me out. I can not thank you guys enough for the amazing customer service you guys provided.
September 2022
Heather was extremely helpful when discussing mortgage options. I have also banked here for over a decade. Everyone is always welcoming and nice.
