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“I was very happy with the service and exceptional attention to details. The commitment to going above and beyond is always what you would hope for when you are paying for a service but somehow this level of hard work and dedication does not come along very often.
I also would like to add, the little extra touches, that did not have to be done, were very much appreciated.
I would highly recommend them!”
“You walk in and it looks kind of gritty, but that doesn't matter at all when you meet and visit with the friendly and good hearted staff that is willing to assist you to the best of their abilities!”
“Mr. Cole did an Awesome job on our equinox after the July storm in Greatbend. Our car had several hail dings and scratches from falling limbs. The car looks brand new.”
“Absolutely love Napa, Rich’s Automotive….Always is my first stop, and mostly, my only stop…..Rich, George, Bryan and the others are awesome….you need something, ask and they will do everything they can to get it”
“Rod and his crew always go above and beyond. Bought a pickup and needed a quick turnaround on repairs since it was going to the west coast. Somebody’s made the repairs quickly and got me on my way! Thanks guys!”
“Great Service, quality work, but got overcharged due to not getting a call about a minor issue. I Was told by lady I talked to on the phone, that if any issues came up they would call me. My girlfriend dropped off vehicle around 9am and the lady she talked to in person told her as well if anything came up they would call me. I never got a call until I called at 4:30. Then was told after job was almost done that they had to charge an extra $75. For a little rust and broken trim clips. Really didn't feel I should of had to pay for something I did not authorize. They should of called me before replacing parts that I have at home and could of done myself. $260. Job turned into $355. Even though it wasn't the installers fault that receptionists didn't do their job
Not sure if I'll have them do my other 3 windshields or not after this.”
“Customer service is what separates good businesses from great businesses. After a slight snafu with a used part, Doug the general manager took the time to walk the yard himself, with me on the phone, to find and send a photo of exactly what I needed to make it right and make sure I would be able to get my machine running.Guess who I'll be calling FIRST from now on when I need parts?”
“Stopped by O’Reilly’s to get a code pulled on my truck. The guy came out and got the job done quickly, so that part was a win. He did give off a strong ‘you’re delaying my smoke break’ vibe—lit one up the second we were done—so I’m not sure if I personally annoyed him, or if I just showed up at the wrong moment. Either way, the service itself was fine and I left with the info I needed, just without the warm and fuzzy customer-service glow that I'm used to from them.”
“The gentlemen here went above and beyond helping me when I was in a pickle. They were professional and actually took the time to help me, while never once making me feel dumb like other auto stores have done before. Couldn’t appreciate them more!”
“Went there for a replacement a/c controller and they actually had multiple to make sure that I didn't leave with one that wasn't working. With the same kinda atmosphere that most auto salvage places have, it makes it very clear that they go through many parts and are fairly busy so you know their services are recognized and continue to have business even when they are a little outside of town.”
“Very prompt! They got my damage taken care of way quicker than I imagined. Easy to communicate with. 100% will be going back if needed (praying I don’t need their service). They did a great job on the car! Worked with the insurance company on my behalf. Thanks, Ollie!”
“While traveling across the country and pulling a horse trailer with our mule, our 2025 RAM started to lose power. We were able to limp 3 miles into town and make it to Marmie. The service staff came right out to assist. They were incredibly helpful especially Amber Kruse. They had to express order the part out from Denver. In the meantime Amber found us a stable to board our mule, a hotel that would take 3 chihuahua a loaner car, and a good restaurant in town. The team was able to have us back on the road the next day by noon. The service department went above and beyond to help us. They were professional, kind, prompt, understanding and Amber kept us informed during the whole process. They turned what could of been a disaster into an inconvenience. Thank you again Marmie service department!!!”
“Worst experience ever!!! I came in for an oil change. I waited for 4 hours before being serviced. They overfilled my engine. They put blue Gatorade instead of wiper fluid now everything is sticky. They wouldn't even put summer air in my tires like I requested!! I tried to argue with them but I just ended up being spanked by the whole crew. They left me laying there and spit on me. 10/10 would cum again”
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“Fantastic place, and fantastic people. They helped us out in an emergency during a cross-country trip. We're back on the road and so grateful. They did a fabulous job.”