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“Came into T-Mobile as a new member Corbin retail sale manger was very knowledgeable and provide excellent service prices and clear instructions on the device. Very clean and open and friendly service”
“EDIT: WENT BACK IN AND TALKED TO THE STORE MANAGER CHANCE TODAY 1/5/26. HE TOOK THE TIME TO EXPLAIN EVERYTHING AND GOT THINGS FIXED UP. THERE ABOUT AN HOUR AND LEFT FEELING SO MUCH BETTER AND REALLY APPRECIATED THE CUSTOMER SERVICE HE DID AND MAKING SURE I FELT BETTER ABOUT WHERE WE WERE AT. CHANGING MY REVIEW FROM 1STAR TO 5STAR JUST ON THE INTERACTION WITH THE CHANCE AND THE HELP HE GAVE =)
We just joined on 12/22 from AT&T and we should have stayed with them. We were in there for 3 hours and what we were quoted and our actual bill are two completely different things. Support is no help and we had to fight for the credit of the activation fees (which the rep promised!!!) with the support people who then offered us half of the activation fees waived and when I pushed back they eventually gave the full $160. We are going back into the store to go over charges because now we have a third number on there (including a data plan) that is attached to no phone as the only phones on there are mine and my husbands! STAY AWAY!!!”
“I went into the cox store and i wanted to lower my bill. Autumn helped me so much. she lowered my bill by 30$ and signed me up for the acp program saving 30 more. Also got my switched over from verizon saving me 60$ dollars there!! She was amazing. much better than the customer service over the phone”
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“Miguel was fantastic and took a lot of time with me to solve my problem. I give him 10 stars for fantastic service. ********** This man defines customer service by going above and beyond.”