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January 2024 by Ashley D. Farrell
Women beware! I was grossly overcharged for rotors that I didnt need and brakes.
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January 2024 by mike fox
Friendly and very helpful
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January 2024 by Feng Huang
I had a good experience when got a flat tire around this area. They fixed it faster than expected.
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January 2024 by Carrie Branson
I made an appointment ahead of time for an oil change . Service was done in 2 hours but it was snowy weather so I'm sure that had something to do with the wait timeTechs were very nice and friendly. .
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January 2024 by Bev Carter
In attempting to drive my car, I found that my battery needed to be replaced.In September, 2022, I purchased a battery which has a 24 month warranty. I called Tim and he checked the inventory & said he had 1 that was recommended for my car. He also confirmed they were open until 4 pm today & open on NY Day too.I called TripleA which has a battery diagnostic & they arrived very quickly. He jumped my battery & I drove to this Firestone store on Antioch Rd. The battery was replaced in a short period of time. Tim was very helpful, friendly; customer service was great! I recommend this location for your car needs.
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January 2024 by Tamara Copple
We brought our 2020 Toyota Prius in to check for a slow leak in the tires. Without prompting, the technicians ran a diagnostic and inform us that the "ignition battery" on the Prius needed to be replaced as well. We agreed to the work but after service encountered at least 4 occasions where the car would not start (symptomatic of a dead battery). When we returned, my husband was agitated, and the front desk clerk kept reiterating, "don't yell at me, it's not my fault." They kept the car, and after less than 1 hour declared nothing showed on the diagnostic and refused to troubleshoot further, though the problems appeared right after their service. Firestone has lost our business because they refused to take our complaints seriously by making a genuine attempt to discover what went wrong AFTER they replaced the ignition battery. We are taking our car to the dealer for further evaluation and will present the bill to Firestone if anything is found. It is tragic that service techs are so ill-trained these days that if their iPad diagnostic can't immediately detect the issue they don't want to bother trying any more traditional methods of troubleshooting, like say, using their eyeballs or getting under the hood of the car and exploring.
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January 2024 by Dennis “DHOP” Hopgood Jr
Consistent service.
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January 2024 by Maggie Joy
It's funny. Took my car here for a check engine light. Quoted me $1000 to fix it. Felt cheated. Took it to another place.. They told me to take it back to dealership cause it was covered under the Federal emissions warranty. Hmmm. Go figure. Right? Then I asked how much he would charge if I was out of warranty. ?? Mind you, he never charged me to tell me to take it to the dealership. Yet, Firestone charged me $128 to tell me they would charge me $1000. He said not even $500. ???Talk about some price gouging.
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January 2024 by John Rhee
Very professional and courteous. They have an art of explaining true needs of the car without giving pressure.
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December 2023 by Ramon P.
VERY DECEPTIVE. Claimed the dipstick didn't have any oil on it and I needed an oil service. This is false. The 2019 Mercedes Benz model A220 has no Dip Stick installed. you have to check the oil via the service menu that's accessible using the on board compute. I checked my oil soon as I got home and the oil level was at max, not empty like they claimed.
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December 2023 by Beverly Webb
The attitude of the employees where very upbeat. They are the kindest group I have ever dealt with. The honesty is on point. The sitting area was clean and decorated with the Christmas spirit. The smell of coffee and the smiles made me felted at home. This Firestone is
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December 2023 by Latrise McDonald
When I say they care, the literally care. I brought my truck there for tires and to check my electrical problem. I expected to spend some money, Dan and another guy I forget his name but he works the inside, inspected my vehicle and I didn't have to pull in. Ended up not needing new tires or my electrical system checked. To me they are honest, and very helpful. I ended up going back for my state inspection and more minor repairs. I will say I've never had an experience at a car shop like this before. They got me in and out within 2 hours. Didn't cost an arm and a leg, and I feel they are very professional. I will never take my truck anywhere else. I've found my auto repair shop.
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December 2023 by Jose cervantes
Greatest the best
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December 2023 by christian syring
Brought my truck in to have my brakes bled and fixed. They said a few other things would need done. I said ok. 450$ i thought was expensive but ok if that fixes it. Had to bring it back the next day after rolling through a stop light from brakes not working. On their second day look at my truck they determined the master cylinder wasnt holding pressure. 450$ later im still not able to stay stopped at traffic lights and i gave them a chance to make it right and they gave me an opinion back for free. They misdiagnosed and mistreated the problem and i paid for their mistakes. My mistake was bringing it here in the first place.
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December 2023 by Roy w. Jones
Thanks You Jesus for ever and Ever Amen ?
