Office Depot is the destination for all business and home office needs, from paper and ink to furniture, technology, and business services like custom printing and shipping. The store now offers curbside pickup for online orders. Customer experiences with service vary. Many reviews highlight exceptionally helpful and professional associates, describing the customer service as top of the line. Specific associates are frequently praised for being super friendly, knowledgeable multitaskers who walk customers through orders step by step. The print staff, in particular, have been called rockstars for promptly tending to design and printing needs, even while understaffed. The inside store service and checkout process are generally noted as fine. However, the experience of trying to call the store is often described as dreadful. Customers report difficulty fighting through voice prompts and then being placed on hold for so long they give up, with repeated attempts yielding the same results. While in-person assistance receives high praise, the phone service remains a significant challenge.
