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January 2024 by Tj Sports N.
Christian ripped me off and embarrassed me one day when I didn't have sales tax money. I lost it on him and ended up porting my number over to T-Mobile. What a jerk man
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January 2024 by Soapz Yt
Very unprofessional lady answered the phone and refused to help me get to a Verizon rep and hung up the phone! I can’t believe Verizon went down hill so far. None of the employees know what they’re doing
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November 2023 by Shawn G
Extremely Disappointing Experience at Verizon StoreI recently had an incredibly frustrating experience at the Verizon store when I went in to change my phone number. Let me just say, it was not the smooth and pleasant experience I was hoping for. In fact, it left me feeling highly dissatisfied and disappointed with the service provided.To start off, the wait time was longer than expected, which I understand can happen from time to time. However, what truly bothered me was the behavior of the store manager, who, if my memory serves me right, introduced himself as John or Jonathan. Instead of actively assisting customers like a good manager should, he seemed disinterested and disengaged. It was clear that he had no intention of going the extra mile to help anyone.Let me share with you a specific incident that really struck a nerve. An elderly lady walked into the store seeking help with a seemingly simple request: she just needed to delete one text. Now, I happened to be nearby and noticed her standing there for what felt like an eternity, looking lost and unsure. I couldn't help but approach her and ask, "Excuse me, ma'am, but was deleting one text all you needed assistance with?" She replied with a relieved smile, "Yes, I have no idea how to do it." Taking just a minute of my time, I showed her where to find the delete option, and she left the store with gratitude and relief. It was disheartening to witness the lack of assistance from the staff, especially the manager, towards such a vulnerable customer.When I confronted John about why he didn't simply help the elderly lady delete the text, his response was dismissive and rather rude. He retorted, "I'm a manager. You probably have no clue about management or running a business." Needless to say, I was taken aback by his snide remark. And I truly believe because of the tattoos on my neck and my hands that he was stereotyping me as a second-class citizen.I should note that I have over 30 years of experience in the restaurant and hospitality business, where I spent the majority of that time building very successful restaurants and streamlining kitchens while building a brand ,where I have dealt with the public firsthand. And have been very successful in my career. Treating anyone, regardless of age, with such disrespect is simply unacceptable.To make matters worse, when the elderly lady sought assistance from John, he nonchalantly asked, "Is that all you needed?" without making any effort to help her. He then took her information and walked away, leaving her standing there without any guidance or support. This level of indifference and disregard for a customer's needs is absolutely appalling.Furthermore, when I asked John for his manager's name, he reluctantly provided it but told me there was no way to get in contact with her and that I would have to deal with him. This lack of accessibility to higher management and the expectation that customers should simply accept his behavior without any recourse is highly unprofessional.I requested to speak to John's manager, Jade Black, but he informed me that there was no way to reach her and that he was the one in charge of the store. He even went on to say that the manager's role was solely to collect customer information, and we were supposed to wait for other employees to assist us. This lack of accessibility to higher management and the expectation that customers should patiently wait for assistance from other staff members only further added to my frustration.Overall, my experience at Verizon was deeply disappointing. The lack of customer service, particularly from the manager, left a bitter taste in my mouth. I sincerely hope that Verizon takes this feedback seriously and addresses the issues at hand to ensure that other customers do not have to endure a similar ordeal.
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September 2023 by Carmen Riggs
Just wanted to change the method for payment of monthly service which was very complicated and without the help of a friend, I'm sure service would be ended. Give me a break guys and remember there are some of us who can't click and touch a small screen and get instant results; otherwise Verizon is the best choice for me.
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September 2023 by Titus Kerengo
Worst Verizon store in North America. Just hire Robots, because those humans can't help you
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June 2023 by Nell Hull
I went to pay my bill months ago because I couldn’t access my account online or over the phone. It took forever to access it there, a representative had to call another representative on their customer service line. My phone also stopped working in the store so I had to buy a new one the same day. The one I got is already sapping it’s battery like it’s 4 years old. Overall a horrible experience, I’ll never go back to this store.
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May 2023 by Patrick Flinn Personal Trainer (Paddy Cakes)
I went Sunday to talk about an upgrade and the employee acted like I was bothering him. I couldn't get my upgrade without my brother in law. Which I understood. I won't be going back to get my upgrade. I will be going out of my way to another Verizon store just to avoid feeling like that again. Customer service is everything now days and if I'm not getting it I will go somewhere else.
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May 2023 by Patrick Flinn Personal Trainer
I went Sunday to talk about an upgrade and the employee acted like I was bothering him. I couldn't get my upgrade without my brother in law. Which I understood. I won't be going back to get my upgrade. I will be going out of my way to another Verizon store just to avoid feeling like that again. Customer service is everything now days and if I'm not getting it I will go somewhere else.
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May 2023 by johnny howard
I'm not uderstanding the way verizen handles the warranty on the screen savers. Now Verizen sells the screen protectors they sale the warranties all in store but when it comes to using the warranties they tell you that you have to call the company. I would think that they are agents of the company, if they sale their products and sale there warranty. So now I have to call the company to use my warranty and my item is free but they have like three or four options to get my items. It goes from ten days to next day I think, depending on how much you pay for shipping. And it starts at 9.99. Now This is the kicker them I have to take the item back to Verizon so they can repair it. Its like I go around in circles so they can add another charge on me then I go back to the place that have the items and can fix the items. I will never understand this process, are they agents of the company or not. It seems like every company tries to see how much money they can get from the consumer. With these computers system it wouldn't be hard to track the warranties. Verizen had no problem finding out I had a warranty and with what company my warranty was with. But I guess its asking to much to have a one stop shop unless i'm buying everything new and adding warranties. Thank you for taking my complaint.
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May 2023 by Andrew Houston
It was a very odd experience. They kind of just look at you whenever you ask a question about topics like, you know, phones. Why have a store if your answer to every question is, "You'll need to call customer service." My man, you work in customer service. This is the physical location for customer service.
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February 2023 by Mary B.
Make an appointment, Then request that you work with Savon. He is an exceptional young man. He can make any situation a positive and workable! I would give him a double high 5 and a double fist bump! HE IS THE MAN FOR YOUR MOBILE PHONE NEEDS.
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February 2023 by Ron M.
I'm updating my last review. I went to the store today, and when I walked in, the first person I saw was the guy from last time. He was taking peoples names. I decided that if I had to have him help me, I would walk out. However, I got another guy (black guy with twists in his hair). He was very good, polite, and very knowledgeable. You need to praise Him and be proud to have him.
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January 2023 by Cindy Beets
I needed A new phone. The gentleman that worked with me was very nice. I told him I was technically challenged I would need Help .All went well until I wrote the check.Then l was on my own.
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November 2022 by Steve A.
I wanted to buy a new phone. When I got there, I got 'checked in,' and they guy told me it wouldn't be long. It was a quiet afternoon, only two customers in the store being helped with phone problems, Several other unoccupied employees. After 20 minutes of watching them walk around, talk to each other, doing god knows what but definitely not serving customers, I gave up. I guess their time is a lot more valuable than mine. Never again.
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August 2022 by Simon J. Craddock L.
friendliest team, straight up sincere welcome, and quickly got my service investigation underway. As new clients came in, they got put in queue, all the time friendly and helpful. One lady has issues with her iphone and bluetooth in the car, store tech went out (to the parking lot!) walk her thru what wasn't working. The corporation is a big system but this store team works well and meets individual customer needs.
