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February 2025 by Ambrose Haake
I went to the bank today to deposit money and get some quarters. The guy who helped me was incredibly nasty to me the entire time. He tossed the quarters at me, then essentially accused me of stealing my debit card because I didn’t realize it was my old one. Which I never in the first place received a new one. I provided ID and other information to verify and he still treated me like I was lying. I ended up crying as soon as everything was over with. I’ve never been treated like this here before it was really shocking.
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November 2024 by Mark Martin
They charge you $8 to cash $150 check I wouldn't bank here if my life depended on it. Why would anyone bank at a place like this that treats their constituents like this? They also only had one cashier and six customers waiting in line
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July 2024 by Mimoe Kai
Ive always had a good experience at this location but you guys need more people on the phone. I’ve been calling for over an hour and I can’t get ahold of anybody because everyone is busy. I don’t want to come all the way over there just to ask a simple question but I can’t because nobody is available.
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July 2024 by Stephen Olusola Kehinde
Long wait time
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February 2024 by Yun Dong
Everyone was very helpful, especially Rosemary!
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January 2024 by Jocelyn G.
Take to long to assist took an hour to assist us when it was going to supposably be a 15-20 min wait
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December 2023 by Levi P.
If they say 15 minutes expect 55. When trying to deposit a check they will remind you about online banking. 2 tellers stand around while 6 people wait to see 1 banker for basic services. These is why everyone is leaving BofA for any other bank.
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November 2023 by Shapree Jones
Seriously messed up parking lot. Also..it's sad that one of the biggest banks in America charges $8.00 to cash a check for a small amount if you don't have an account.. even though the check was written by someone who does have an account. Who most likely pays a fee to have an account. I expected a fee because I don't have an account but that seems a bit much. Glad I don't bank here and will not be cashing checks here. I'm giving it 2 ⭐ only because at least it's clean and pretty.
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October 2023 by Sean Chen
I had drive here from Manhattan area to unlock my account due to unauthorized login into my account. I looked at Google review for this branch location it wasn't stellar. From my experience it was top notch. Staff and agent that assist me was friendly, professional and understanding. Got my account taken care off with in 20 minutes.
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September 2023 by Yixiang Chen
I had drive here from Manhattan area to unlock my account due to unauthorized login into my account. I looked at Google review for this branch location it wasn't stellar. From my experience it was top notch. Staff and agent that assist me was friendly, professional and understanding. Got my account taken care off with in 20 minutes.
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May 2023 by Mark H.
Worst experience at a bank I've ever had. They accepted my power of attorney documents, but would not give me online access to my parents' account. How am I supposed to help my parents without online access? So they're charging me $30 every time I make a transfer to an external bank. Stupid. And ridiculous! I'm shutting the account.
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February 2023 by Diana Russell
I don't understand the purpose of having a number because you can't get through to any branch representatives - I've not only called the local branch, several times I might add to calling outside the local area to no avail. It's ridiculous.
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February 2023 by Jim Stewart
They do mot answer their phone. Hard to do business when you can’t reach them
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June 2022 by Lela Hautau
Do not bank with them. Once you open an account with Bank of America, they will close your account after a certain amount of time without even telling you. I recently created an account online and had already updated my direct deposit with my new account and routing information and then couldn’t access my funds a week later because my account closed without my knowledge. This was a horrible experience and would not recommend them to anyone. This location didn’t have enough representatives to even try and help me in the moment, so I decided not to waste my time and will not be going back. Now, I have to wait a whole week for a paper check in the mail and can’t access my funds until then. Please save your time and go somewhere else. Very disappointment with the service and system at Bank of America.
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June 2022 by Joan Conge
Horrible branch. The only walk in one in Lawrence. Same teller twice messed up my checking account balance. I wanted to speak to a Mgr. They are never around 3rd time I went in to discuss my account. They put tellers in managers office so you think it's a manager. Been long time customer. Got disgusted after 30 mins when the idiot said. So you want me to close your account. No! Went in next day with letter for a manager just to drop it off and leave. Woman Mgr comes out of back somewhere. Wouldn't listen to me. Then called police in me! Dirty witch!
