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April 2024 by Brenda R
The customer service at this store is top notch! Best customer service I have experienced in a very long time. They went above and beyond to get me the shoes I needed. Absolutely phenomenal!
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March 2024 by Hilary Andersen Carter
I’ve decided that the time savings tied to trying shoes and clothes on to find what actually fits is worth the trade offs with online shopping. We went looking for tennis shoes for my daughter and found some nice slip ons in her size and on sale. Great customer service. We will be back as she grows and for any other footwear needs. Glad to see that they carry quality kids shoes.
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January 2024 by Brian Boyce
Excellent customer service for my wife with special needs. So grateful to the young woman who helped us.
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July 2023 by Tashya Taylor
Arrived, 2 workers were talking to each other and on their phones. They were not offering to help.I asked for help 'what is the price on these ..?' and the reply was 'about $100-$114, I am not sure'.Not only were workers on their phones, talking to each other and not customers, the store was a mess with boxes everywhere I almost tripped a couple times.. very disappointed.
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July 2023 by Jonathan Pogge
No one would help me. I walked right by a sales person 3 times never asked if i needed help i stood there for 15-20 minutes waiting for someone to come ask me if i needed any help so i just left
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July 2023 by Tashya T.
Arrived, 2 workers were talking to each other and on their phones. They were not offering to help.I asked for help 'what is the price on these ..?' and the reply was 'about $100-$114, I am not sure'.Not only were workers on their phones, talking to each other and not customers, the store was a mess with boxes everywhere I almost tripped a couple times.. very disappointed.
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December 2022 by Mona Dibble
I chose to go to this location due to being closer to me than the Topeka location. I was greeted by Nick and WOW! He is so knowledgeable and listened to my issues with a pair of shoes that just weren’t working for me. He put several different ones on my feet but we hopefully were able to find the best ones for me!!!! I would definitely recommend this location and this employee for your toughest shoe issues. Thank you Nick for taking time for me! I WILL be returning.
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August 2022 by Alison F (Alie Fally)
I love my birthday shoe's so much! Worth the money and had fabulous service from a very nice lady. Will be returning for some winter shoes.
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August 2022 by Yvonne B.
Nick Cammarn is one of the best shoe salesman I have ever met. He really knows the ins and outs of how various shoes are made. I have wide feet and I struggle to find attractive comfortable shoes. He was super busy, but kept circling back to me with additional pairs to try on. He ended up ordering what I wanted. Since I live in Topeka, he is having them shipped, but with $0 shipping fee. Thank you for great service Nick!
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July 2022 by Jennifer Marek
Out of all of the Brown's shoe stores that I've been to (Topeka, Manhattan, Nebraska City), Brown's Shoe Fit in Lawrence is the best. It definitely beats any discount store. The staff provides excellent service - courteous, very knowledgeable, and helpful. The inventory is large and varied - high quality products. Brown's Shoe Fit is everything you won't find at a discount store. I highly recommend shopping here for your shoes.
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July 2022 by Alison Fowler (Alie)
I love my birthday shoe's so much! Worth the money and had fabulous service from a very nice lady. Will be returning for some winter shoes.
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July 2022 by Angie Johnston
Wonderful small town shoe store, fantastic selection and personal service!!
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May 2022 by Jeff Messick
If you like personal and knowledgeable service, you'll like Brown's. One of the few real shoe stores left in Lawrence.
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February 2022 by Tracy B.
If the shoe fits... seriously, this is an awesome store! This is a little gem of a store tucked away on Mass Street in Lawrence, KS. My mother was in town from Louisiana and for days she complained about her shoes hurting her feet. I finally got tired of the moaning and kvetching and took her to Browns. They have a great selection in this small-ish store. So much inventory and it is all nicely displayed. The shoes are easy to find and arranged in a visually appealing manner. It was very difficult to decide which shoes she needed to try on. Within minutes, a customer service rep came to help us out. We did not have to hunt down someone to help us which seems to be the norm these days. Our "helper" was so nice and patient. He listened to my mom describe her aches and pains and he gave her several suggestions. He measured her feet and he found out she was actually wearing the wrong size which was causing her pain. He actually showed her where her feet measured so she could see the results of the measurement. He produced several nice pairs of shoes and she ended up buying two pair. She never complained of foot pain again. I believe our helper was named Vincent but not sure. He was amazing. He was helpful without being patronizing. He had a very good way with customers and he was able to offer help. You don't get that kind of assistance in stores anymore. Honestly, you don't. This trip to Browns was all about my mom. I did not need shoes at the time but when the time comes, I am headed to Browns without question. I am going to put my best foot forward and head downtown. Bottom line- great selection, friendly service, reasonable prices. The only negative is downtown parking but that is just a given.
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January 2022 by Margret
Nick was very helpful from my initial call to ask questions to then my in store experience. He was knowledgeable, patient, nice and informative. Ended up buying 2 pairs of BOGS and will certainly be back with my next shoe needs. Highly recommend.
