PetSmart is a large store with a great selection of basic supplies for dogs, cats, birds, fish, reptiles, and small animals. The customer service is often great, with employees described as lovely, sweet, knowledgeable, nice, and helpful in recommending products. Specific services like nail trims and grooming can receive outstanding reviews, with staff noted for being amazing, kind, and loving to animals, successfully working with even difficult pets. However, experiences can vary by location, with some reports of previously botched grooming jobs. A significant concern raised is the welfare of some animals in the store, particularly betta fish, which are sometimes observed looking very pale, sickly, and with signs of poor health, described as a sad management or store issue.
Nicole nails it every time! We don’t come to the groomers really often but when we do, we come to her and she is always AMAZING! Picture on top shows what I asked for and the bottom pic is what she delivered, LOVE LOVE LOVE!! EDIT: we added 2nd and 3rd pic updates, WE STILL LOVE NICOLE’s work! ❤️ Thank you!
April 2024
I like this store the staff is always friendly and they have some good deals. Never seem to have a problem with any live pets bought from them. Love their loyalty program!
April 2024
Walk-in for nail trims and was over the moon pleased. Yoshi is amazing and kind and loving to animals. My dogs hate getting their feet touched but Yoshi was able to get the job done. Thank you Yoshi for being amazing at your job and taking the time to work with my dogs.
