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“Update: I received several phone calls to make sure I was taken care of. I do love banking with AFB, but it is difficult when customer service is outsourced. Please go back to in-house support. Used to the customer service rep was able to do 100% of everything right there. No transferring or calling other departments.17 years with AFB, and your credit card department is going to make me rethink my loyalty. Three different calls to your customer service, three different phone numbers to call to have my credit card canceled before I could get someone on the phone. When I finally did get someone, it was in a call center that was hard to understand. After canceling my card, I wanted to update my address for the new credit card. Guess what.. the credit card department CAN'T update the address on the credit card. So, it was now a 4th phone call to your customer service department to update the address and ship the new card. Why have the credit card department when they can't do anything to help??? Where has the customer service gone. There are no branches near me, and it is becoming an inconvenience when I need help. 17 years and probably not much longer..”
“Every time I come to MSA I look forward to working with Julie Sewell she is very patient with me and explains everything I have questions about. The staff there is generally amazing but I have acknowledge the rapport we’ve built over the years”
8:30AM - 4:30PM
5151 S 4th St, Leavenworth
Banks
“We've been clients of Citizens for many years and Teana Hundley just helped us close on our new home! Their service is wonderful. They answer questions quickly, explain things clearly and have all the patience in the world for questions!”
8:30AM - 4PM
2901 S 4th St, Leavenworth
Banks
“Portland W. at AFB in Leavenworth made opening a new account an incredibly easy process! I've banked here for nearly 15 years and will continue to do so. The best!”
“Many thanks to Katie at the Branch off Eisenhower Rd! She handled my situation with calmness and kindness even though I was having a total meltdown! She fixed my problem and then some! I have banked at Frontier since I was a teen and all my family members do too! They are great! Thanks again Katie!??”
“Awesome I invest $800 and i am earning $9000 on weekly basis, Mrs Rachael Raschke a good and trustworthy account manager that allows me to withdraw my profits anytime I want and I can monitor everything going on in my account when she is busy trading with her expert team and I don't have issues with pending withdrawals she's a very honest woman. I have no way of thanking her than letting people know about her services and recommend her for everyone to trade on her platform. She's 100% accurate and up-to-date. Kindly contact Mrs Rachael Raschke”
8:30AM - 4:30PM
312 S 5th St, Leavenworth
Banks
8:30AM - 5PM
2830 S 4th St, Leavenworth
Banks
“Big Thanks to Daina Peterson for helping me and my Grandmother set up a checking account. She was very helpful and fast, and answered all of our questions, highly recommend her! Tell her Erikka Jones sent you!”
“I had been at my previous bank for over 10 years. But after speaking with Kayla I am now a CCB member and couldn’t be happier! She goes above and beyond to make sure everyone feels like family! I will always recommend her for all my friends and family banking needs!”
“My husband and I needed a bank and we had a hard time going back and forth on our online application. So, we went in at this branch and Sarah Marshall went above and beyond to get our account with them set up. We had such a great experience here. Inside was nice and clean. All the tellers were very friendly. It didn't take us long to get set up with them. One of our best experiences with a bank. If you need a checking or savings bank account I recommend going here. Thank you CACU and Sarah Marshall!! & yes, Sarah Marshall like the from the movie lol Love her.”
8:30AM - 4:30PM
630 Delaware St, Leavenworth
Banks
“My debit card was compromised and I had over $700 of fraudulent charges on it. They took care of it right away for me. I couldn't be more grateful to Janet and the rest who helped!”
“We have a mortgage and have purchased multiple vehicles through Navy Federal, many times by just making a phone call. They have never let us down and are very friendly and accommodating. We wouldn't bank anywhere else!”
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“Danielle Parks. Danielle is a force to be reckoned with. I love it when a financial institution has the ability to make a customer feel like they are singularly the most important customer. Anytime I walk into this credit union, I am recognized and treated with respect. In addition, I appreciate having the ability to transfer money from my out-of-state credit union to a local credit union by utilizing their shared branching feature. Danielle is never too busy to answer any financial questions I may have. Thank you, Danielle, for your professionalism and positive attitude. I appreciate you.”