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December 2023 by John Thompson
One star is all I can award to Cap Fed, or for entertainment. It could be five stars. But I don't go to a bank for entertainment. This branch is the only time in my 63 years of life. I watched an 80-year-old man. Try to punch the teller because of the horrible derelict job they were doing. Look at marinate an 80-year-old man trying to swing on a teller. What happened at Cap Fed?
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September 2023 by Brenda P
We have been with Capitol Federal for 30 plus years. Please do the training that is needed with employees. Thank you for the phone call from management.
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January 2023 by Mark Bunker
Extremely accommodating and professional staff at the Lenexa Branch. Absolute pleasure to deal with. Alex and Ronnie in particular. Many thanks for their outstanding service!
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September 2022 by Leanna Aubrey
Capitol Federal is amazing! The staff is super helpful! I've been banking with Cap Fed for over 40 yrs and still NO COMPLAINTS! Kudos today to Justin Craner at the Lenexa 87th Street branch for making an otherwise arduous task pleasant and timely! Thank you so much Justin!
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July 2022 by Barbara Hoffman
I had a very time consuming visit that entailed looking up transactions required by our mortgage company. Justin at the Lenexa branch was patient and professional. Thanks for helping!
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June 2022 by John Reece
My family has trusted Capitol Federal for over 40 years and I am definitely going to continue our family tradition! Excellent and professional service with a smile! Special shout out to my brother from another mother Alex A. Thank you so much for helping me correct my account and my issues! Live love and laugh!
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May 2022 by Carolyn Mitchell
Aaron Clark was extremely helpful in closing the accounts. He made sure that I completed all the details that were necessary. I appreciated his attention to detail.Sincerely,Carolyn Mitchell
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April 2022 by Karen Holthauskhaus66538
Aaron at CapFed on 87th in Lenexa helped me set up a checking account. He did an excellent job with everything. He explained everything very carefully and was very friendly. He is a great employee for Capital Federal.
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February 2022 by Pat Veno
I have used this bank for decades and never had a problem. Since I retired they have added an online banking app. I use this for my bill paying and transfers and greatly appreciate being able to handle my banking even when in a foreign country. Recently my purse, which contained two blank checks was stolen. The checks were forged for large amounts. My Lenexa Branch helped me process the proper forms and Capital Federal savings restored the money to my account. That was a BIG relief. Thank you Ms Stephens and Mr. Nation.
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February 2022 by Cindy Schultze
Received great customer service today from Justin! You could tell he was happy to be there and helping people. Great attitude and great smile! Thank you Justin for being there and for being so helpful and friendly!
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October 2021 by Janet Gelsinger
Today I needed to sign an important document & have it witnessed and notarized. Justin Craner works at Cap Fed in Lenexa, Kansas, and he was a great help.Justin sat down with 3 of us and went through a dozen pages with us very carefully, making sure we filled it in correctly, then notarized it. We have always gotten great service at Cap Fed.Thank you to both Cap Fed and thank you, Justin Craner!
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October 2021 by Caidyn Young
Amanda helped me close and set up a couple of accounts. She was a great help and I know it was a bit of an inconvenience because I came in pretty close to closing. But, it got done and I'm so appreciative!
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October 2021 by Randy Keefer
Aaron (Clark) makes an effort to go above and beyond to help ....As a customer ....I appreciate and want to put credit where credit is due....ThanksTamera Keefer
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October 2021 by Dave Green
Had to do a wire transfer for the first time.Aaron Clark walked me though after I bungled it all up. Could not have done it without his guidance. Thanks for the help.
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October 2021 by Weems00
Left work early to get there before the lobby closes in order to do some urgent bond transactions. Was told basically that I was giving them too much work to do and that it’s close to closing and they don’t want to have to deal with my transaction. Last straw with this bank and their lazy employees, time to find a new main bank to do business with. The man said “oh boy can you come back tomorrow, I don’t want to deal with this right now”.
