“I want to take a moment to recognize James at O’Reilly Auto Parts Store #1453 in Liberal, Kansas, because the customer service I received from him was truly exceptional.
I stopped at this store while traveling and was having serious issues with my vehicle. I was experiencing hesitation, loss of power, surging, and other problems, and I was still about an hour away from my destination. I was honestly worried about whether I was going to be able to make it there safely.
James took the time to thoroughly check my ignition coils and confirmed that they were good. He then checked my spark plugs and discovered that they were completely burned up. Rather than simply selling me parts, he took the time to help me figure out what was actually wrong. He changed all of my spark plugs, and thankfully, it completely resolved the problem.
What impressed me most wasn’t just his knowledge or the work he did—it was the fact that he genuinely cared about making sure I was okay. About an hour after I left the store, James actually called me to make sure I had made it safely to my destination. That meant so much to me.
After replacing the spark plugs, my check-engine light stayed off, and my vehicle was running properly again. I was able to make it to where I was going without any further problems.
In today’s world, customer service like this is rare. James didn’t treat me like just another customer or someone buying parts. He took the time to listen, troubleshoot the problem, help me get back on the road, and then followed up afterward to make sure I was safe.
James is an outstanding representative of O’Reilly Auto Parts. His knowledge, patience, kindness, and genuine concern for a customer’s well-being are exactly what exceptional customer service should look like.
Please recognize James for the wonderful job he did. He absolutely deserves to be acknowledged for going above and beyond. I am extremely grateful that I happened to stop at Store #1453 and that James was there to help me.
Thank you, James, for not only fixing my vehicle, but for caring enough to make sure I made it safely to my destination. You made a stressful situation so much easier, and I truly appreciate you!”
Battery Stores
“I want to take a moment to recognize James at O’Reilly Auto Parts Store #1453 in Liberal, Kansas, because the customer service I received from him was truly exceptional.
I stopped at this store while traveling and was having serious issues with my vehicle. I was experiencing hesitation, loss of power, surging, and other problems, and I was still about an hour away from my destination. I was honestly worried about whether I was going to be able to make it there safely.
James took the time to thoroughly check my ignition coils and confirmed that they were good. He then checked my spark plugs and discovered that they were completely burned up. Rather than simply selling me parts, he took the time to help me figure out what was actually wrong. He changed all of my spark plugs, and thankfully, it completely resolved the problem.
What impressed me most wasn’t just his knowledge or the work he did—it was the fact that he genuinely cared about making sure I was okay. About an hour after I left the store, James actually called me to make sure I had made it safely to my destination. That meant so much to me.
After replacing the spark plugs, my check-engine light stayed off, and my vehicle was running properly again. I was able to make it to where I was going without any further problems.
In today’s world, customer service like this is rare. James didn’t treat me like just another customer or someone buying parts. He took the time to listen, troubleshoot the problem, help me get back on the road, and then followed up afterward to make sure I was safe.
James is an outstanding representative of O’Reilly Auto Parts. His knowledge, patience, kindness, and genuine concern for a customer’s well-being are exactly what exceptional customer service should look like.
Please recognize James for the wonderful job he did. He absolutely deserves to be acknowledged for going above and beyond. I am extremely grateful that I happened to stop at Store #1453 and that James was there to help me.
Thank you, James, for not only fixing my vehicle, but for caring enough to make sure I made it safely to my destination. You made a stressful situation so much easier, and I truly appreciate you!”