Best Buy is a clean store with cool staff and good people to work with, offering decent sales and a convenient price match policy. Customers report getting decent prices on items like a Chromebook with solid specifics or a Netgear router, noting you get what you pay for with electronics. Help in the store is often better for decisions and resolving issues than online or call-in services, with some staff providing excellent assistance. However, experiences can vary, with some staff appearing bored, disinterested, and not personable. The store layout is criticized for being cluttered, hard to navigate, and poorly organized, making it difficult to find the checkout. While some find prices high, the sales and policy are attractive for those on a budget, though the aggressive competitive policy is noted. A bad experience with a product can be made better by helpful in-store service.
