Hy-Vee Bakery offers a variety of cakes, including layered cakery cakes like lemon and strawberry shortcake. Customers frequently praise the bakery items for being delicious and consistently good. One visitor recently ordered a birthday cake for their 21st and expressed excitement to pick it up. The bakery staff, especially a young man who worked the closing shift, received high praise for providing amazing customer service—being patient, friendly, and making the experience anxiety-free and enjoyable. However, some customers have experienced issues with dry cakes in the past. One customer had to find a backup plan for their daughter's birthday after receiving a dried-out lemon cake. After reaching out to the bakery department, they were assured that changes would be made to prevent cakes from drying out in the future. Despite these past concerns, customers appreciate the bakery's willingness to address problems and offer refunds. Overall, Hy-Vee Bakery is considered worth another visit after improvements are made to ensure the quality of their cakes, especially given the positive reviews about the friendly staff and delicious treats.
I love the attention to details the employees demonstrate. Plus, the fresh fruits and veggies are so exciting to my palate.
April 2023
I love how friendly the associates are. They make every trip I make there pleasant. They always have a smile for me.
October 2022
Bakery staff seemed unfriendly when I spoke with them. Ordered something online and it was ready the next day but I did not know until I called. Corporate needs a better workflow for these employees to increase customer satisfaction... cake was very good though? So I'm happy overall.
