Verizon offers mobile, 5G home internet, and business services, with stores such as its Manhattan location. Customers can schedule appointments, place online orders for in-store pickup, and use services like free 2-day shipping. Reviews highlight excellent customer service. Multiple representatives are praised for providing patient, kind, and professional help. Staff members assist with upgrades, switching providers, transferring service, and handling trade-in devices efficiently. They are noted for answering all questions, offering helpful suggestions, and seeing customers early for appointments. Service is described as going above and beyond, fixing problems, saving money, and making processes easy and pleasant. The overall experience leaves customers feeling very pleased and comfortable returning for future needs.
The entire staff was friendly and fantastic. I spoke with the manager at the location. She couldn't have been nicer. They did their best to help me out and I appreciate their service
March 2024
Had a damaged phone, needed to upgrade. Taylor provided the best customer service! He helped us to get the best deal for our family and was so patient and kind. 5 star service for sure!
November 2023
I only stopped by to drop off an item I needed to turn in as a trade-in device. My time there was very short and quick. Very professional and was greeted with a lovely sight of I do dare say.
