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December 2023 by beichi abdl-sddk
Tried to get my old plan and she said we don’t have this plan anymore went to a different store i got even better plan than my old one … ( even my old plan was still available)
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November 2023 by Dustin Hurst
Went to Metro by T-Mobile in Lenexa and the store rep ( ana) that helped me knew what she was doing and got me out of the store within 10 minutes
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October 2023 by Lance Elliott
This is the only lady that has been able to fix my phone time after time. I appreciate her more than anything. she has great knowledge and amazing customer service skills thank you Ms. Mona
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October 2023 by Jeneta Ellis
Mona was phenomenal... she was fast and efficient. Loved her!
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September 2023 by Dalton Shows
Absolutely incredible customer service. Extremely knowledgeable, dedicated, and helpful. Mona was the absolute best person I could have found to help me with switching my service over!! She was friendly as well as professional and she did everything she could to get me the help I needed! As long as she is working here I will go out of my if I have to get to her store; I don’t want to work with anyone else because she is the best!
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September 2023 by Aileen Keg
I'd like to firstly say that Mona, I believe her name was, she was an amazing help when I went in last week. Me and my sister were only planning on getting a quote, yet I we ended up buying a new phone regardless. Mona helped walk us through everything and was such an amazing sweetheart. Customer service was amazing, and I'm incredibly impressed! Definitley would recommend for all phone and Internet stuff. Keep up the stellar work ma'am, and thank you so much for walking us silly kids through it all.
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September 2023 by Ivonne Saucedo
Very satisfied with the customer service I received today. They were so welcoming and respectful, made me feel comfortable and fixed my device.
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September 2023 by Storm Imferno
The customer service from Mona was the best customer service I have had she was so respectful and professional and I hope I have her service for the rest of my life.
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July 2023 by Sara Arendale
I plan on getting service through a different provider asap. I just bought this phone about a month ago. I haven't downloaded anything unusually large. I have about 150 photos and 7 new apps since getting the phone. I was having storage issues and I was told I need to "delete my things" by the trainee when my things were only taking up 1% of the storage. Made no sense! Then finally another woman was trying to help me and she couldn't fix it. So then I was told to go to a repair shop. I expected a new working phone after spending that kind of money. Now, I expect a refund.
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July 2023 by Mona Garcia
Location is under new management! Come see us and get some great deals ?
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October 2022 by Jordan Robison
Customer service is really poor here on my visit 26SEP22. Agent argued with me that my phone was a 4G and insisted that it was based on the type of camera my phone had. When I showed her my phone which clearly showed 5G she mumbled something and was basically no help whatsoever.Had
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October 2022 by Manish Kumar Shakya
Horrible service...if similar staff continues, I do not see why residents from the area will be going miles to another store rather than come here.. please improve or train staff to be little professional...
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October 2021 by Jessica Remigio
Not really a T-Mobile store
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February 2021 by Joshua Young
No prices no live model phones no display or product deals etc
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December 2020 by Candida Corona
Thank you soo much for your quick response. Im at the store right now and being helped by the same sales rep, she is delightful
