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“I love the fact that banking needs are met on a personal level. It reminds me of banking as a child where everyone was friendly and had time to chat about the weather and/or exchange a family story. I've never ran into a disgruntled customer either. There are a few things I can't readily do but I don't minding, I'd rather bank here than elsewhere.”
“Jasmine Brooks is amazing. Everyone had welcomed me and my son with open arms once we arrived, also assist me with everything I needed. She answered all my questions and concerns with no problem. I love all the ladies energy at this branch especially Jasmine Brooks.”
“Mr. Thomas H. was very knowledgeable & proficient in opening our JazAr Enterprise, LLC Business banking accounts. He was also professional & kind while walking us through the process. Thank you Thomas! The Dooleys”
“I want to give a big thank you to Lindsey at Mazuma Credit Union for her outstanding customer service. I came in needing to make both a deposit and a withdrawal, but I was on a very tight schedule during my planning time and only had about 30 minutes.
Lindsey noticed right away that I was anxious and in a hurry. My body language clearly showed I was pressed for time, and without hesitation, she approached me and asked how she could help. I explained my situation, and she stepped in immediately to assist me.
Not only did she help me quickly and efficiently, but she did it all with a genuine smile and a kind attitude. Thanks to Lindsey, I was able to get everything done on time and avoid any trouble at work.
Lindsey, you are wonderful, and I truly appreciate your help. Mazuma Credit Union is lucky to have someone like you on their team!”
“I just opened a new account with Mainstreet even though I have been a member for over 25 years. I appreciate Ashley's kindness, patience and professional attitude which extended throughout her follow up. She made it very easy with clarity to help me with opening another account. Mainstreet services are GREAT as well as their staff. I am looking forward to another 25 years as a member.”
“Lisa has been so lovely to work with! I can truly tell from all of the people I've met in the Olathe office that they are there for the people. Everyone has been so kind and helpful, answering any questions we have, and getting back in touch promptly! I would recommend 100%”
“I got the best treatment ever at Mazuma Credit Union Metcalf branch. I was served by Azayla and Josh and they were both very kind, patient and they answered all my questions and they have great knowledge of their roles. I will definitely visit this branch again. Thanks. Beatrice”
“We have banked at MSCU over 20 years. I always get courteous service and any questions I have are answered thoroughly.I appreciate the friendly atmosphere and professional approach by staff.”
“No hesitation to action when there's any form of disposition with the customer's acct. Nor is there any energy of interrogation when asked to verify the acct.”
“I had a great experience working with Morgan, at Public Safety Credit Union. Morgan was professional, knowledgeable, and i helpful throughout the entire loan process. She took the time to answer all of my questions, and explained everything clearly, If you’re looking for someone who provides outstanding customer service and goes above and beyond for her members, I highly recommend Morgan at Public Safety Credit Union.”
“Had a wonderful experience this morning working with Esteban (3/21). Went to set up a new checking and joint checking account. He was personable, nice, fast and reiterates why I love working with Community America. Thank you for making our experience the best.”
“If you come on a Saturday, the walk-in lobby won't be open, but a virtual teller can probably help you at the ATM, which is in the drive through lane at the east end of the building, to the left as you're facing the front entrance. Hope this saves someone some trouble. :~)”
“I have been doing business w MACU for over 15 years and would not hesitate to refer them to anyone. EMILY at the Overland Park location goes above and beyond and her commitment to customer service is unparalleled.”
“I’m a very satisfied member for over 5years maybe longer. EXCELLENT SERVICE! MASHA I must say. She’s the most beautiful amazing caring person. I will say it, She see's the person on the opposite side of her desk.”
“Love this credit union. I have been a member since 1970 and they are always easy to work with. If I need a loan, they get it done fast. Thanks guys for your awesome customer service.”
“Each clerk has their own way of dealing with a customer. But it’s all the same results great coustomer service with a smile and thank you for coming in to our location.”
“Round of applause and hats off to Samantha Romero. I’ve done bruises with Azura for years and I’m not sure how long she’s been around but she needs a raise. I explained to her what was going on and what I was trying to get done and she made it happen. I actually could feel relief.”
“My experience was amazing! Enrique was helpful with all the questions we had and answered very well. Very detailed which I appreciate very much. Offered us coffee while we waited. And made sure he answered all the questions we had.”
“SHOUT OUT for Tristan (sp?)at Community America Bank on main today!!
Good ole fashion Customer service. Friendly, knowledgeable, helpful, patient and more! We would wait in line (if needed) just to have him help us.”
“I have to admit, it was so nice to see Peggy at the drive thru today, having someone who knows your name & is so pleasant, to assist me with Notary Services today was a genuine experience during this Covid 19 crisis, Love this Bank!!!!!”
“Update: after posting this review a team leader from the bank called to personally address the issue with me. She was kind and patiently listened to my complaint. All issues were resolved and I am happy to edit this review to reflect the care shown to us.
The only remaining issue is the low dollar limit for online transfers to external accounts.
AVOID THIS BANK at all costs. We tried to report a fraudulent account and stop the issue. The phone teller was rude and combative. She refused to help me even with all verbal authorizations provided. Ridiculous fees and limited access to your money. Do your self a favor and go to Mazuma or Community Credit Union.”
“Gio Solorio Carmona helped me tremendously this week. He helped me over a 2-day span. He was patient with me. He was clear and precise with explanations. He answered all of my questions. He provided to me top-tier support. He spent his time with my account, which I appreciated greatly. He printed out documents for my account. He gave me phone numbers to help me with my account. Thank you Gio Solorio Carmona for your time helping me this week.
Gio himself deserves 5 stars. CommunityAmerica itself is a 2 or 3.”
“I would like to give a shout-out for Ms. Carmelita Williams. It is such a pleasure to see her back at the KCCU. She is ALWAYS very cordial, helpful and professional.. Thank you for bringing your best to work every day in an effort to help your customers and make the KCCU even better.Thank you Tammy M. for your help with transacting business for me at the KCCU plus each of us admiring our fingernails and what color we have each time we see each other. We have that in common.Dominique S., I just wanted to say that you are doing an awesome job at the KCCU for me and other customers. Keep it up.”
“I have been with these fabulous people for 30 years ! I wouldn't leave them for anything ! It's a family there ,I'm proud to be a part of . Chrissy , that's my banker , she will anything possible to help you . They all go out of their way to help you . I learned Credit Unions and Banks are a bit different . I have never felt like a number to them . I will never leave them . If you are looking for a change , KU Credit Union in Shawnee !”
“Vanessa at Midwest Regional Credit Union is an incredible advocate for her members, especially those who may be more vulnerable. My grandparents have banked with Midwest Regional for years, and Vanessa has consistently gone above and beyond to protect them. She pays attention to suspicious activity, asks thoughtful questions, and reaches out for additional verification rather than making assumptions.
As I've begun helping my grandparents manage their finances, Vanessa invited me to come into the branch with my grandfather so she could meet us both and personally verify that everything was legitimate. I truly appreciated the extra step she took to ensure my grandfather's safety and comfort before discussing his accounts.
In a time when financial scams targeting seniors are so common, it's reassuring to know there are professionals like Vanessa who genuinely care. Her diligence, compassion, and commitment to protecting her members are exceptional. My family is grateful for everything she has done, and Midwest Regional Credit Union is fortunate to have her.”
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“Jake helped me set up account and helped me with my financial needs. He was professional, nice and got the work done pretty quick. What a pleasant and efficient worker! Thank you for helping me out!”