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March 2024 by cody cruz
Do not go there! I took my car in for an oil change then left and before I got back to my office my car locked up. I worked 5 miles away. I called them to see if they would take a look at it but they said no that doesn't sound like it is something that we did, and would not check it out!!!! Stay away from there!
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March 2024 by Jeff Flannery
Great experience. Billy was great. The staff did great working on my car.
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March 2024 by JeriLynn Ballou
Awesome experience here early today. Broken valve stem not far from here, manager Billy saved our monday morning! Highly recommend this location!
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February 2024 by Becky Lind
Billy Daniels has been taking care of my cars for several years. He is always honest, friendly and does the best he can for his customers. On this occasion I took my son’s car in for regular maintenance, found out the tires needed to be replaced ASAP. There was no delay in the time of getting it fixed. Billy got us a good set of tires and I was still able to pick up my son’s car when expected with all maintenance work completed and new tires installed. I walked out of there feeling confident that my son is safe on the road. If costumer service is important to you, take your car to Billy at Big O in South Olathe, you will not be disappointed.
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February 2024 by brodrick jackson
4 new tires? they found me a deal ? and the work ? is solid! Ready for the elements ?
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February 2024 by Jordan Campbell
I wouldn't trust this shop. I'm no longer going to be a customer. They previously put the wrong plug in when changing my oil and refused to fix it.Most recently they could not figure out how to properly do an alingnment, and I am now taking my car to another shop to have this corrected.Appointments also don't seem to matter as they forgot about my car for over an hour and only began work on it once I reminded them.
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February 2024 by Samantha Vongchantha
Pretty quick for a tire rotation and oil change.
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December 2023 by Chad OGara
Had some troubles with tires I purchased at a different location while on a trip. Once home went to this location hoping they could help. Store manger Josh took care of everything. This was some of the best customer service I’ve received in a long time! Store was clean and all staff was friendly and took care of my tire trouble. We’ll done, thanks guys
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December 2023 by Felicia Harwell
I shopped around for tires at multiple places and found myself at Big O Tires website. It said they would try to match a lower price so I called and spoke with Josh. He was so helpful and worked with me to find a great set of tires for the price I was wanting to spend. I was able to go in that same day and get new tires. They ride great! Josh recommended some really great tires and we are very pleased with the service.
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December 2023 by Chelsea Polonus
Josh and his team were great! I got a flat tire while working and grew anxious because I had to drive 2.5 hours the next evening for the Holiday. However, they were able to help me immediately! They were super quick and efficient. I can’t thank them enough!
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December 2023 by P Ince
I recently dropped off my wheels that needed new tires and was blown away by the exceptional service. The team was knowledgeable and efficient, providing me with great recommendations and getting me back on the road quickly. My car drives beautifully with the new tires, and I am feeling extremely satisfied with the whole experience. Big thanks to Big O Tires for their professionalism and courtesy! Highly recommended!
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October 2023 by Ben Reese
I called with a flat 2 hours before they closed. The manager told me to bring it in and they got it patched right away! They put it back on the van for me and I was back on the road within 30 minutes.The 2nd Big O' that I've done business with and I've been very impressed with both.
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October 2023 by amanda jennings
I went in for an oil change and tire rotation and they were running a special: $39.95 for oil change, rotation, fluid top-up, battery check, etc. When I was driving away, I checked my tire pressure and it was still low, the same as when I pulled up to the building. I'm not sure they even did the rotation. Also, when I tried to clean my windshield that day, I sprayed a bit of fluid 2 times, and then was out of washer fluid. So now I know they didn't top-up fluids.3 stars because the person at the desk was very nice and helpful, I've never had problems here, and because I got a full-synthetic oil change for $40 (or maybe not?), but I didn't receive any other of the promised services.
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October 2023 by Melinda Lavon PhD IBCLC CPM Midwife
Checked and balanced my tires, and not only changed the oil but reset the oil warning light. Their competitor never does. The guy also warned me about a broken bolt and told me what to do about it, because their employees here actually know about cars! TY!
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October 2023 by Karla Watson
I was traveling by myself. I pulled into the shopping strip in Olathe KS off highway 169 with my one ton and camper. My truck was bouncing all over the road to the point I couldn’t keep going. I went over to Big O Tire Shop #16020 and asked if they might look at my truck and see what my problem was. Josh came over and checked my truck out and told me to bring it around the back and they would check the balancing on my front tires. Both tires, which I had balanced before leaving home, had lost the weights so were in need of balancing. Johnathan balanced both tires which I requested they be balanced the old fashion way or counterbalanced. The shop was supposed to close at 6:00pm and they didn’t hesitate to help me even though it made it later to close 6:30 approximately. It made all the difference in the world driving the last 3 hrs home. Josh was very helpful. I would recommend them to anyone who needed help.
