Budget Car and Truck Rental of Kansas City offers great value with great rates on a wide variety of popular new cars, trucks, and vans. Their vehicles tend to be newer with more features and fewer miles than the competition. Customers report a smooth experience with very reasonable rates and great service. The team is described as very professional, helpful, and dedicated, going above and beyond to help. Staff are noted as being kind, responsive, efficient, and very knowledgeable, providing excellent customer service and giving peace of mind. They are helpful in instructing customers on equipment use and finding the right coverage. The location is highly recommended, with many stating they would definitely return. The company also proves trustworthy, carefully handling lost personal belongings.
Staff was pleasant and very busy on a Sunday. Would not honor reimbursement that I was told I wound receive at drop off. Had to call customer service for it.
May 2026
Got there and they did not have the mini van I had reserved. This after confirming the day before. Screwed up my trip plans. Only giving 2 stars because the employee was nice.
May 2026
Craig was working like a one-armed paper hanger running the place solo! Despite the influx of customers, he was super friendly, helpful, and never broke a sweat. Thank you for making a stressful situation slightly less jarring.
