Menards is a home improvement store often compared to Home Depot and Lowe's. Many customers find it to be better than these competitors, praising its great service, knowledgeable and friendly employees who are readily available to help. The product selection is frequently described as better for everything, especially lumber and building materials, where the quality is much better. Prices are typically better and even better with the rebate program, though the rebate waiting time of 10-12 weeks is considered horrible; customers would prefer an immediate discount. The store organization can be confusing compared to the standard layout of other stores, and the aisle numbering is not liked. A common complaint is the lack of employees on the sales floor, making it not handicap friendly when help is needed. Customers also wish for more cashiers and self-checkout registers. The phone system has long wait times and doesn’t work well. Despite these issues, the overall experience is generally good, with some very good deals found through shopping around, making it a new favorite for many.
