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April 2024 by Connie Sears
We greatly appreciate Liza & Teresa at our Olathe, Ridgeview branch!
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March 2024 by Barbara Hines
Good bank to have an account with. Employees are courteous and knowledgeable. Usually no wait time.
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August 2023 by Abby Tubbert
They literally pick and choose when charges hit your account, it's good one day then the second you wake up it's a wreck. It happens ALL the time, every other month at least. I have almost 10 accounts with them and I hate it, wish it was more convenient to take my money elsewhere but the customer service takes forever, it took an hour and 45 minutes to open up my son's savings account, I can't imagine the PTO I'd have to take to move all my accounts. Stuck and frustrated!
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April 2023 by Casey Harrison
I was the only vehicle in the commercial lane and was sitting for almost 30 minutes. They appreciated my patience, but I wasn’t patient, I was held hostage. I had to decide between having my job think I stole the bank deposit until it was verified or take the write up for being gone so long. I feel like a commercial lane should have priority.
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April 2023 by Rob Neal
Can't say enough positive things about our transaction. Warm and friendly bunch of tellers.
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April 2023 by Larry Geddie
I conducted business at 151st, they were friendly, helpful and professional.
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February 2023 by Theresa Lipp
Deanna is my favorite at the bank. She is extremely knowledgeable and always helpful. I am so appreciative of the great service provided at this branch of UMB.
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February 2023 by Jeannie McEwen
It was NOT a good experience the teller Liza was rude, Not accomdating, she didn't listen to what I wanted. She cut off the video call box while I was speaking to her. She didn't put the right amount on my money order, I had to wait until the Tuesday after the 4 day holiday to get her mistake fixed ! Then she wonders why I like to go to a certain teller......... maybe next time !
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December 2022 by Lori Walters
Very wonderful employees. Went above and beyond to help me with my issue
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November 2022 by Chad Jenner
Very nice and professional staff!
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September 2022 by Nissa Sharp
Professional, efficient and friendly staff.
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August 2022 by AndyPan25
Always friendly and helpful!
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December 2021 by K L
This UMB Bank Branch is amazing. They are all so kind and eager to help. Liza has helped me on several different occasions. Not only is she kind and competent she is always able to resolve any issues. I appreciate her customer first oriented service, always having a kind demeanor and very friendly.
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December 2021 by Marlon Byers
Best banking staff in the area for sure. When I visit this location inside or in the drive-thru, I am always greeted with a smile and feeling that the staff is there to serve.
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January 2021 by Traivion Sharp
Terrible service. Called this location to setup an appointment to get bank statements printed and the lady told me it would be a 25 dollar charge to print bank statements. She told me it would require lots of research and she told me to do it myself because it would take awhile for her to do it. I hung up and called another UMB location and they scheduled me an appointment and told me they could even serve me what I needed the drive through no charge.
