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“Both the CARSTAR and Enterprise associates were lovely to work with! Made the whole process much nicer for me after I was in a minor car accident. I highly recommend this location :) Thank you very much much for helping me.”
“I recently had my SUV repaired at Don’s Body Shop. Overall, they did good work and were very easy to work with leading up to the scheduled date. I appreciated being able to pay for parts in advance so they’d be ready to go and minimize my time without a vehicle.
There was a hiccup right before a holiday weekend where I was initially told my vehicle wouldn’t be ready until after the long weekend, despite planning for it to be done before then. After calling to express how inconvenient that would be, they were able to get it finished the same day, and I truly appreciated that extra effort.
Communication was excellent at first but a little uneven toward the end. Still, they came through in the end, and I’d use them again. Just a note to future customers to be proactive about confirming timelines. Overall, solid local shop with people who will try to make it right.”
“Stores like this one are why I go to Napas. Halfway across the country as a field mechanic still went to a Napa If there was the option. The helpfulness and friendliness in this store are absolutely phenomenal. Shout out to John for being a good dude and helping with this bearing situation but everyone in there get dealt with are great guys.”
“Always helpful and is nice to have ppl with a sense of humor to contribute when I have a bad or frustrating day and need to be mouthy. They've done well dealing with my needs and taken back the items I ended up not needing. Good place when needing help with whatever.”
“Julie and Haley were such a huge help! They helped me get my car battery in and gave me great info on getting a new one. I’m so beyond blessed they helped me out so much. Truly the nicest ladies!! I received the best customer service !!!!! I recommend this place for anyone looking into car parts !!”
“I will always come back. I had been having issues with another parts store that I don't normally go to, but they had the part that day. Funny enough they ended up giving me the wrong part and it ended up causing more issues to make for a bad situation. Aaron and Dalton went out of their way to do everything they could to help me get the situation solved. They listened and were understanding of my frustration and went out of their way to make up for where another company fell short. Thank you so much fo being the reason that O'Reilly is always the first (and 99% of the time the only) place that I go to. No matter where I am at, I go to O'Reilly.”
“Extremely grateful for the Ottawa Auto Care Center team. They have always been kind and are willing to help and explain. I like their texting program that gives updates throughout. Will continue to use them in the future!”
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“Awesome place and great people. I have dealt with the auto shop and body shop but have been great. Got my car done sooner than was expected. Will definitely go back.”