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September 2023 by Dawn Britton
I usually take my cars to Burnett but this was the first time taking my van to the Burnett near 112th and College. They were very friendly, professional and easy to work with. I dropped my van off early in the morning to have the several warning lights taken care of, an oil change and have my tires looked at. When checking out, they explained everything to me about what was done and why the warning lights. The checkout area was very clean and organized. I would defiantly take my cars back to this Burnett.
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September 2023 by Rick Rangel
Always super honest, reliable and straight shooting advice. I've picked this particular Burnett over others. I appreciate the video walk-through too. My choice for the balance of capability and value.
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September 2023 by Jeffery Thomas
The entire staff at Burnett is awesome. Great customer care and quality service! This is the second set of tires I’ve gotten here. They always do great maintenance and rotation service too.
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September 2023 by John Smith
The young male manager at this location treated my wife extremely disrespectfully on on 9/1/23 when she explained the AC in her car was working right before they replaced the battery and completed an oil change service. I’m 100% certain the AC was working immediately prior to my wife taking the vehicle to this shop because I drove it and it stopped working because they made a mistake and refuse to accept responsibility for it. Absolutely disgusting behavior by this manager, considering we are repeat customers, and I would strongly advise anyone to stay away from this shop until they terminate this incompetent young manager!
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August 2023 by Nik M.
I recently had my car serviced at Barnett automotive on 112 and College Boulevard for an oil change, battery replacement, and tire rotation. Unfortunately, the experience left me quite dissatisfied. When I got my car back, the air conditioner was not working, which was not an issue prior to the service.What disappointed me even more was that when I brought up this concern with the store manager he accused me of lying about the AC he stated " for all I know the ac probably wasn't working before you brought it here". This accusation was not only unprofessional but also made me question their integrity.I believe it's essential for an automotive service center to provide honest and reliable service. In this case, I felt unheard and unfairly treated. I hope Barnett Automotive main office takes customer feedback seriously and works on improving both their service quality and customer relations in the future...
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August 2023 by Krystal Fry
I got a flat tire on the highway - never timely. AAA towed me to Burnett. They had several options for my tire and took time to check tread of the other 3 tires. It came down to having to get 4 new tires (so it was balanced with the wear on other tires), or they had a used one in stock with matching tread. So helpful, thorough, and well priced. Amazing customer service from beginning to end!
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August 2023 by Sherri
New to the area and did a quick google search for a reliable auto shop. They took care of me and my car within 24 hours, were also so professional and polite! I had a car we don’t use very often that’s just been sitting in our driveway, expected it to need a lot more work - I didn’t feel like they took advantage of my lack of knowledge or being a young girl at all. In fact, it just needed a tire patch and we agreed to replace the battery. Will use them again in the future! Very convenient.
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August 2023 by ben schilling
I have had a great experience with the guys at Burnett Automotive, we have used them several times over the years for tires and other work. I made an appointment to have tires put on yesterday pulled in 15 minutes early they took my truck right in changed 4 tires checked my alignment and had me back on the road in less than an hour. They also answered my questions about a different set of tires for my other truck and what they recommend. Great customer service and craftsmanship. Would recommend both the Quivira store and the one off 87th.
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August 2023 by Lauren D.
I made an appointment and was told it would take an hour when I booked. When I showed up for the appointment I was told it would take 1.5 hours. I waited for an hour and they still weren't working on my car and they told me it wasn't going to be done in the 1.5 hour timeline. It would have been 2 hours at the earliest but more likely 2.5/3 hours. The guy told me he had an employee who called in sick. They should have called me prior to my appointment and me arriving to let me know instead.
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July 2023 by Pipes Jackson
Perhaps the most reputable, honest auto repair shop ever? They do great work, and they’ll tell you honestly if/when you do or don’t need work done. When you go, ask for Charles. I can’t recommend them enough!
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July 2023 by Jackie Beucher
The people at Burnett Automotive in Overland Park are the best you could possibly ask for. They were thorough on time and explained things well. Then when I got home and realized, I forgot to mention the running light that was out I went back up there and they had it done within 15 minutes, and there was no charge. I have known Burnett for a decade or two and I highly suggest them to anyone. You can trust them to be honest, thorough and affordable.
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July 2023 by Trillion Chanté
I am so glad I came to this shop! I live two hours away and while I was here visiting, my car wouldn’t start all of a sudden. I still needed to get back home and they were able to fit me into their busy schedule, same day, and figure out what was wrong with my car. I was stressed and convinced it was the alternator but it ended up being a loose battery terminal. Instead of “finding” something wrong like a lot of car shops do, the manager was so honest and helpful and made sure I knew what was going on every step of the way. I will definitely come here if any problems in the future arise!
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June 2023 by Fred Miller
My car was overheating and I took it to Burnett’s Auto and they told me it would be three or four days before they could get it fixed. The next day they they sent a text message saying it was the water pump with an estimate of repair cost. I approved everything and they got the car fixed. They even were two dollars under the escort. Great place to go for fast and quality auto repair!
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June 2023 by K Worsham
Our car died multiple times in the middle of the night. Roadside assistance helped us get it to the nearest auto shop, which happened to be Burnett Automotive. We called Burnett in the morning, and they were able to fit us in their schedule for the day. They finished repairs much faster than expected (same day) and gave us helpful information as to how to prevent the same issue from recurring. They provided fast, professional service, and we would definitely visit them for future auto repairs.
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June 2023 by Jeanetta Issa
They were able to work me in with a 35 minute notice after my “regular spot” for oil changes, NONE of the staff showed up for work. After realizing they weren’t coming, I found Burnett. Will be a loyal customer of Burnett from now on!!! Very through and helpful and provided me with needed additions required at my next oil change. Thanks Burnett!
