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December 2023 by M. Mc
Came in there on a Saturday to get purse cleaned. The task takes about 10mins. I wasn't expecting to get it cleaned right then, as I know and understand it is a holiday weekend and there were customers in the store. However, there 3 associates in the store. In addition, it is a mall, I was going to drop the purse off and return to pick it up when it was ready, but was turned down for service. The associate (black female with red glasses) came up to me. While reaching in my bag to pull out the purse, I explained I was wanting to thet the purse cleaned. She looked at me, while I was standing there holding the purse in my hand and stated, "so we are busy right now and won't be able to get to it, because it is a holiday weekend." I gracefully put the purse back into my Macy's bag and stated okay and walked away. She definitely could have been a bit more gracious about it instead of having me stand there looking foolish holding the purse in my hand. In addition, again, the task only a few mins and she was NOT alone in the store. I will not be returning to that store for a purchase or anything else going forward.
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October 2023 by Li Doyle
I want to give a huge shout out to Naomi and Sydney (I hope I spelled your names correctly) for helping me pick some incredible gifts for two employees of mine. Not only were they incredibly nice but they made sure to listen, answer, suggest, the whole nine yards in helping me.They are my favorite people to work with there now and I highly recommend them to those who stop in for a purchase or simply looking around!!If you both see this I just want to say thank you again for helping me. You both made my experience go above and beyond!!
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June 2023 by Kaycee Vierra
okay so literally my earring broke the day after i bought them and i called and they said they can just order me a new pair?? free of charge! sweetest ever and i genuienly appreciate it so muchh! great customer service
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March 2023 by Sherry Jackson
I am a coach fanatic. Iove purses and shoes. I was able to get a sales woman that was very knowledgeable and she taught me things that I didn't even know. I was glad to have gotten her. I did not buy a purse this day but I do plan on going back and purchasing one. Store was nice and clean and the both salesperson's were very eager to help.
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December 2022 by Chris Abt
Staff was friendly and super helpful
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November 2022 by Jeremy Buenneke
This store is wonderful they were so helpful the girl in there helped us with everything she helped us pick out the greatest little handbag my wife has ever had I don't know if I'll ever find another like it highly recommend this store anyone looking for a purse or a handbag should get in there or a wallet
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October 2022 by Fredrico Taylor
The sales people were great. 1 was actually from St. Louis. We sang the blues songs lol. Good times
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July 2022 by Brianne Kurfman
Had the best experience in Coach today. It was all thanks to the super friendly and helpful staff. The young man that helped with my son's purchase, his name is Ray, was so nice and helpful in helping with selections. Very attentive and took his time with us. Definitely will visit again!
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June 2022 by Mrs. K Hamilton
Anniversary gift from Hubby ???Super friendly staff!
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June 2022 by Ashley H
Cute store. Helpful staff.
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April 2022 by Kai C.
Just went in yesterday to check out their new line of sandals. Coach shoes are very underrated. They are my go to for comfy and cute sandals. I have Gucci and Louis Vuitton to compare to. The store is conveniently located in Oakpark mall downstairs across from H&M. When we walked in, the store was tidy and quaint. We were greeted by Ray right away. Ray and Paige was so friendly and helpful! They didn't have my Coach sandals available to show me. So I showed them a picture online. She helped me order it to be shipped to my house, and assured me of their return policy if I didn't like it. What I liked about it is that the staff here don't pressure you to buy. Overall, the staff here is outstanding. Def will go back to shop here.
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July 2021 by Neringa Derevianka
Awful service. It says online closes at 9pm, we were at the door at 8.01pm and young lady didn't even bother to come to the door and explain why they are closed. We drove 45 minutes one way just to come to this store. Never again.
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June 2021 by Tamara Butler
The website was very convenient. I got to see what was new, what's out mad, and some of my old favorites. What I didn't realize is the availability of sizes of shoes for the summer.
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June 2021 by Carla Williams
Very nice sales young lady that helped me very refreshing she wrapped my purchase very good service I look forward to coming back ?
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May 2021 by Rhaland Keith
Bag a coach.
