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April 2024 by Erica Koontz
Went into the store today. Waited for several minutes while the person working was helping another customer (understandable). Person working went to the back and came back out to tell me someone would be right with me. Several minutes later said worker finally comes out. I'm thinking at this point they only work with one customer at a time. Ask for my size and kid brings it out. The kid says nothing and walks over to help some person who just walked in with their return after I had waited several minutes to get helped. Very poor customer service.
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November 2023 by BARRY DAVIS
The salesman tried pushing $200 shoes and saying you needed the $60 shoe inserts. My wife asked if they had any within $100 budget, and he told her those wouldn't last 3 weeks. He kept pushing that she "needed " the shoes he had out for her and the inserts. So I guess New Balance isn't a very good shoe if the only ones that last are $200 and you have to buy inserts for them to make them comfortable.
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August 2023 by Carol H
I want to thank the folks at New Balance for setting me up with some great shoes!I saw Walt Closer first (unfortunately, he's since retired), who was extremely thorough and measured my feet to determine my current shoe size, which is 8.5. (As we age, our feet may change in size due to flattening of the arches.) Walt said that my forefoot was wide but my rearfoot was normal to narrow. He suggested a normal width of shoe but I asked to try a wide width. I liked the pair I tried on in the store, and as I was walking around they were comfortable.When I got home and started using them, I discovered that my heel was slipping up and down (Note to self: Listen to the shoe salesman! He knows what he's talking about!). Since I'd worn them several times, I needed to figure out some kind of modification. They were still comfortable, aside from the heel slippage, and I didn't want to give them up.I went back to the New Balance store and talked with Ayden. Hurray!! There is such a thing as a tongue pad, which adheres to the underside of the tongue of the shoe, keeping the midfoot secure and preventing the rearfoot from rising up out of the shoe. We tried them on my shoes, and they worked perfectly!! Now I'm back to wearing my New Balance shoes and love them. Thank you to Ayden for his knowledge and ability to come up with a modification! And thank you to Walt for his expertise in fitting shoes! The New Balance team is GREAT!
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August 2023 by Saya Ahmed
curtis helped us find the perfect pair of shoes! he was very kind and patient. the store was clean and welcoming ??
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August 2023 by Don Gifford
First time in this store,Spencer greeted us and he was friendly and professional and knew the products well.very impressed
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July 2023 by Thomas Julstrom
I had some good experiences at this store but lately the help leaves a lot to be desired.
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June 2023 by Donald Osterhaut
Excellent service! I used their proprietary 3D foot mapper which helped to choose the correct shoe for me. I couldn’t be happier with the results.
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June 2023 by Dennis Wright
Went in to buy a pair of shoes. They did not have them in stock. The guy pulled them up on the computer. The price came up as $109.00. I said I will buy them. Then he said wait! I can not see you them for that. I have to sell them to you for full price. That is completely wrong. Don't go here. They only care about money, nothing the customer
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June 2023 by R Harkins
Great store with knowledgeable, friendly staff. Not as many shoes on display as I remembered. Heavily tilted to running.
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June 2023 by Amber Fuller
Quick service. Really appreciate that the sales guy understood that I knew what I wanted when I came in, and didn’t try to push sales on me after I said no.
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June 2023 by MaryAnne Barfield
Great store great help 1st time at this store I am from Chicago needed a new pair of seekers for walking Ashley helped me find the right pair she was great I will be back again very knowledable ?
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March 2023 by Desmund Lillibridge
Went it not knowing what to expect. Ashley greeted me, very friendly and nice. I told her it was my first time in here and that I was having foot pain on the side. She immediately took to me to the 3d scan machine and told me that I had a very high arch and showed me all the recommendations for arch support and gave me several options to choose from. I got to try a few pairs to make sure I was comfortable. End up buying two pairs one for work and the other for casual. This place it top notch and really take the time to make sure you are good to go! Highly recommend! These shoes are comfortable the most comfortable I've ever had. Thank you Ashley!!!
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February 2023 by Shannon Peterson
They were extremely snooty. I don't know if they just didn't like how I looked or they decided I must not be rich or what it was but all the employees were very unhelpful. So I'll spend my money somewhere else.
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December 2022 by Richard Hammett
Great personal service and quality product. Helped w/ foot issue I've had. Anne or Nancy (same person) who is manager helped me.
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December 2022 by Marcous Patillo
I guess at this store you get the high quality experience that is reflecting on Google if you're the right color. I walk in and barely get a hello. Attitude was very jerkish along with the looks from the staff as well. I needed a size 16, wide. The individual helping me was very vague in his response to my questions. It's already hard enough to find my size and width. And being that I'm in the military, I decided to spend my money at this location for the shoes so that I can have them broke in before I ship out in a few weeks. If not for that I would have turned right around and bought my stuff else where. Worst NB store I've been to in a long time.