Spectrum Store

Cell Phone Stores, Internet Service Providers
Hours: Spectrum Store, located at 6921 W 119th Street in Overland Park, KS, is recognized for its good customer service and variety of services, including broadband Internet, mobile, and cable TV. Customers can visit the store to shop for Internet, upgrade services, pick up or return equipment, and pay bills. Many reviews highlight the helpfulness of the staff, who assist with various issues, such as changing phone numbers, troubleshooting tech problems, and explaining features like selective calling to prevent unwanted calls. While some customers appreciate the assistance they receive, others have experienced issues, such as being charged for services they did not use. One customer noted a $20 monthly charge for a home phone line, which they were unaware of due to autopay and paperless billing. Although they sought a resolution, they received limited support from customer service. Positive feedback also includes specific praise for techs like Jared, who provided professional troubleshooting for Netflix audio issues, demonstrating dedication to customer satisfaction. Overall, Spectrum Store offers essential services and support, although experiences may vary regarding billing and service resolution.

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1. Overland Park, Kansas