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“Wife’s car got hit by a tornado and SEVERE hail damage over almost the entire car. Called the guys At Dales and they got us in and got the car looking like new if not better than new!”
“I recently purchased a new vehicle and took it in for service. After numerous repairs I had not anticipated, my van was still having issues and I expressed my displeasure via Google review. Before 8:00 a.m. the next day, Mike, the service manager, called and texted me to inquire about my dissatisfaction. He told me that he and the owner were both concerned and they wanted to make things right. I took my van back and they corrected a few lingering issues free of charge. I was very impressed by them reaching out to me to fix the situation. They did make things right and I'm very thankful for their professionalism and concern for me as a customer. They definitely care about doing quality work and having a good reputation in the community”
“So I wanted rear brake calipers. They ordered them, but it turns out there was a packaging issue with the vendor and the right caliper boxes had left calipers in them. Rick at the store took great care of me. He contacted multiple stores and finally after a couple more incorrectly packaged parts. He tracked down exactly what I needed. He stayed in touch with me throughout all of it and called me as soon as he had what I needed. O'Reilly's in Paola definitely took care of me. 10/10 I recommend.”
“I've been buying and servicing cars from New Century Dodge for over 15 years. Awesome people and service! Jeff in sales is top notch, goes the extra mile to help and provide you with the vehicle you are looking for and Dave in service is an ace, has always provided excellent service and repairs!”
“I stopped by after having vehicle problems on the road and was helped by Roy. He was very knowledgeable and not only helped me narrow down the potential problem, but explained in detail how I could fix it if I didn’t decide to replace the part. I tend to shop around, but I made up my mind to buy it there because of his help. They unfortunately didn’t have the part in stock and the other nearby NAPA store that did was already closed. Since I needed it fixed that day, he told me where I could potentially find the part at nearby competitors. I was very impressed.”
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“Exceptional service and repair!!! Three time customer (unfortunately due to frequent encounters with deer) with consistently exceptional work each time. Cannot recommend highly enough!”