Ace Hardware in Shawnee, KS, is highly praised for its improved and friendly customer service. Customers consistently note that the staff, including employees like John, Gail, and Corey, are knowledgeable, helpful, and genuinely enjoy assisting customers. John is especially recognized for his expertise, guiding customers to the right products, saving them money, and sharing useful tips. Gail makes a welcoming impression with her warm greetings and BBQ advice, while Corey offers thoughtful troubleshooting help for projects like kiln repairs. Many reviews mention that the staff's helpful attitude turns a simple hardware run into an easy and enjoyable experience. Compared to other stores, such as Lowe’s, customers find Ace Hardware’s service to be much better, with staff who understand customer needs and provide clear, helpful information. The store is described as a great place to shop, with everything customers need readily available. Employees at checkout are also appreciated for their friendliness and humor. Overall, this location is considered a favorite among customers for its helpful staff, good service, and positive shopping environment.
I have been very impressed with the great improvement in customer service at the store.
It is so refreshing to walk into a store and feel like the employees actually want to be helpful!
August 2025
Everyone was polite and helpful. I needed a part for my water heater and they had the replacement piece in stock.
August 2025
Great place to shop! They had everything I needed and the staff was super helpful. I needed some paint on John was able to steer me in the right direction. He made some great recommendations and actually saved me some money!! Much appreciated John. I will be back.
