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September 2023 by Day Lane
We love this hardware store. The associates are helpful and friendly. Today, after consulting numerous online videos that weren’t able to help me, Bob H showed me how to detangle and reload the line in my weed eater, with which I’ve had a long-standing love/hate relationship. Thank you sincerely Bob H. My daughter and I are delighted and grateful!!
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August 2023 by Kelli Matz
I needed a T20 torx screwdriver for a car repair, I looked at the regular auto parts stores, Walmart, two home improvement stores, and even Harbor Freight and not a single one had one for immediate purchase, that is until I checked Ace Hardware in Shawnee. I was so pleased!! I went in and with a little search, found the exact thing that I needed. Also, there was a cashier fellow who was so cheerful and friendly, even taking the time to enroll me in the rewards program. Although, the man behind me was irritated by my delay, the cashier was polite and apologetic. I am definitely going back and would recommend, especially if you have a specific hardware item, go to Ace Hardware!!?
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August 2023 by Tacticat
I got a really cute nat trap that looks like a succulent! It works really well catching them, and you won't smell the vinegar constantly.
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August 2023 by Abigail Gilmore
I went in, looking for a rather obscure piece of hardware, and Sam was very friendly and helpful. They didn't carry the part I was looking for, but he gave me some advice as to where else to find it.
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August 2023 by John Kuestersteffen
Was looking for a smoker tube staff directed me to the product I was looking for and the extra supplies for great customer
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July 2023 by Sheri D.
I don't usually leave reviews on yelp, but today I chose to, I was in the store recently and it was messy and the customer service was awful. In the past Westlake has been the place for me but sadly I don't think I will be returning anytime soon, hopefully they can get this under control. Sad to see.
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June 2023 by Wooden Whiskers
Great customer service and availability. We had to make a run for a specific bearing that we couldn’t find in the big box. Thanks Westlake Ace!
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June 2023 by carlos castaneda
I recently visited Ace Hardware and had the pleasure of interacting with two exceptional employees, Store Manager Jerry and Cashier Mary. Their outstanding service and expertise left a lasting impression on me.From the moment I stepped into the store, Mary's warm greeting made me feel welcome and valued as a customer. Her friendly demeanor and willingness to assist created a positive atmosphere right from the start. It was evident that she genuinely cares about providing excellent customer service.However, the exceptional service didn't stop there. Jerry, the Store Manager, went above and beyond to ensure I found exactly what I needed. He personally approached me and took the time to understand my requirements for a spark plug for my pressure washer. Jerry's extensive knowledge and expertise in the field were evident as he guided me through the store, pointing out the correct one for my pressure washer!
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June 2023 by Wooden Whiskers Trading Company
Great customer service and availability. We had to make a run for a specific bearing that we couldn’t find in the big box. Thanks Westlake Ace!
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May 2023 by Scotty Lee Frazee
I want to give an employee by the name of BOB, from the Shawnee Store off Shawnee Mission Parkway a 5 Star rating...for helping me today with a key lock entry doorknob... Absolutely the best service I've had from anywhere in over 30 years.. excellence is an understatement !
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May 2023 by Carter Dukk
Good products but terrible service I’ve been in this aisle waiting for someone to unlock a $6 socket and still no one I went up to the counter asked them and he said it over the radio, still 10 minutes later and no one still
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March 2023 by Troy Jag
Came in looking for an L shaped bracket, when could not find what I needed , one of the employees Phil offered to fabricate what I was looking for and made exactly what I needed. Very impressive customer service!
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February 2023 by Denna Gaskill
It's a nice little hardware store. Most generally carries what we're looking for. Appreciate all the workers
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February 2023 by Caitlin Mort
Worse service at this store would not recommend going to this store. The management here does not help nor know what he is doing. Asked for store representative number multiple times and he still keeps giving me the wrong number.
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January 2023 by Cyprian
This store has the best customer service!
