Ace Hardware in Shawnee, KS, is highly praised for its improved and friendly customer service. Customers consistently note that the staff, including employees like John, Gail, and Corey, are knowledgeable, helpful, and genuinely enjoy assisting customers. John is especially recognized for his expertise, guiding customers to the right products, saving them money, and sharing useful tips. Gail makes a welcoming impression with her warm greetings and BBQ advice, while Corey offers thoughtful troubleshooting help for projects like kiln repairs. Many reviews mention that the staff's helpful attitude turns a simple hardware run into an easy and enjoyable experience. Compared to other stores, such as Lowe’s, customers find Ace Hardware’s service to be much better, with staff who understand customer needs and provide clear, helpful information. The store is described as a great place to shop, with everything customers need readily available. Employees at checkout are also appreciated for their friendliness and humor. Overall, this location is considered a favorite among customers for its helpful staff, good service, and positive shopping environment.
Mr Eric L stood out in the parking lot with me in 90+ degree heat to get a bolt out of my vehicle
very helpful I would’ve been out there dying in the heat or would’ve had to spend unnecessary money without his help🙏🙏
June 2026
Every time I go in there I'm not exactly sure where to go to find the item I'm looking for I simply asked the cashier and or worker and the direct me promptly exactly to where I need to go can I find this very helpful
June 2026
Great store, friendly and informative employees very well stocked.
