About SureStay Plus By Best Western Topeka Northwest
SureStay Plus By Best Western Topeka Northwest offers a mixed experience for guests. The hotel features a heated indoor pool and includes a hot breakfast, which many found enjoyable. The staff is noted for being kind and attentive, especially a night worker who received praise. However, several guests reported issues with room cleanliness, including strong mildew smells, food debris on the floor, and unflushed toilets. Maintenance concerns were prevalent, with complaints about broken toilet seat bolts, malfunctioning outlets, and a non-functional hot tub. Some guests also encountered noise from the heating and cooling system and a lack of proper WiFi access due to missing phones in rooms. The hotel is undergoing remodeling, which may contribute to strong chemical cleaning smells, causing discomfort for those with sensitivities. While it serves adequately for a one-night stay, particularly for business travelers, it may not be ideal for those seeking to enjoy the amenities or a thoroughly clean environment.
This was a great stay. The staff were amazing , the room was huge. And they have a hot breakfast included. There is also a heated Indoor pool that we used.
October 2024
The room itself was full of a smell of mildew.. the beds were comfortable and I slept all night lol
June 2024
While the staff was very kind and attentive, the plumbing needs attention as the toilet doesn’t adequately flush and bathroom fixtures could use updating. Frustrated that elevator was not working. Also frustrating that WiFi instructions say to call front desk from room to get password but there was no phone in the room.
